---
title: Content Understanding release notes
description: The ServiceNow Content Understanding application replaces Now Assist in Document Intelligence. It brings multimodal generative AI to document and image processing, extracting key data, answering natural-language questions, and generating summaries from unstructured text, tables, and images.The ServiceNow Content Understanding application replaces Now Assist in Document Intelligence. It brings multimodal generative AI to document and image processing, extracting key data, answering natural-language questions, and generating summaries from unstructured text, tables, and images.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/content-understanding-rn.html
release: australia
topic_type: topic
last_updated: "2026-07-28"
reading_time_minutes: 1
breadcrumb: [AI Experiences release notes, Features and changes by product, Release notes for upgrading from Zurich, Learn about the Australia release, Australia release notes]
---

# Content Understanding release notes

The ServiceNow® Content Understanding application replaces Now Assist in Document Intelligence. It brings multimodal generative AI to document and image processing, extracting key data, answering natural-language questions, and generating summaries from unstructured text, tables, and images.

## About Content Understanding

-   Capture structured data from documents, review extracted values, and integrate the results into downstream processes.
-   Extract information, answer questions, and summarize documents and images to accelerate agentic workflows.
-   Use a multimodal tool to process documents and images within custom skills.
-   Enable document chat in Virtual Agent.
-   Summarize attached files linked to records on a large scale to facilitate comprehension and decision-making.

See [Content Understanding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/content-understanding-landing.md) for more information.

## Activation and other requirements

**Important:** Content Understanding is available in the ServiceNow Store.

**Parent Topic:**[AI Experiences release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/intelligent-experiences-rn-landing.md)

## Australia

The ServiceNow® Content Understanding application replaces Now Assist in Document Intelligence. It brings multimodal generative AI to document and image processing, extracting key data, answering natural-language questions, and generating summaries from unstructured text, tables, and images.

### What's new

-   **[Extract information from documents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/cu-extract-information-from-document.md)**

    Capture structured data from documents, validate extracted values in an intuitive review interface, and integrate the results into downstream processes.

-   **[Content insights AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/cu-content-insights-ai-agent.md)**

    Extract information, answer questions, and summarize documents and images to accelerate agentic workflows.

-   **[Attachment Summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/attachment-summarization.md)**

    Read and summarize the content of uploaded documents, extract key information in near real-time, and significantly reduce manual triage time for agents.