---
title: Enterprise Service Management Foundation release notes
description: The ServiceNow Enterprise Service Management \(ESM\) Foundation unifies IT, HR, finance, procurement, legal, and workplace services on one AI platform, delivering a simplified and unified implementation, service delivery, and employee experience for midsize companies. Enterprise Service Management Foundation is a new solution in the Australia release.The ServiceNow Enterprise Service Management \(ESM\) Foundation unifies IT, HR, finance, procurement, legal, and workplace services on one AI platform, delivering a simplified and unified implementation, service delivery, and employee experience for midsize companies. Enterprise Service Management Foundation is a new solution in the Australia release.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/employee-service-management-foundation-rn.html
release: australia
topic_type: topic
last_updated: "2026-04-02"
reading_time_minutes: 3
breadcrumb: [Features and changes by product, Release notes for upgrading from Zurich, Learn about the Australia release, Australia release notes]
---

# Enterprise Service Management Foundation release notes

The ServiceNow® Enterprise Service Management \(ESM\) Foundation unifies IT, HR, finance, procurement, legal, and workplace services on one AI platform, delivering a simplified and unified implementation, service delivery, and employee experience for midsize companies. Enterprise Service Management Foundation is a new solution in the Australia release.

## About Enterprise Service Management Foundation

-   Provide streamlined service request experience across business units by leveraging the capabilities of Core Business Suite along with the Simplified IT Service Management in the ESM Foundation solution.
-   Deploy with AI-driven guided setup, preset configurations, and a centralized implementation console that eliminates the need for complex configuration procedures.
-   Deliver cross-functional workflows that route employee queries across departments.

See [Enterprise Service Management Foundation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/better-together/esm-foundation.md) for more information.

## Activation and other requirements

**Important:** Enterprise Service Management Foundation is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

-   **Activation information**

    Enterprise Service Management Foundation is available in the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). For more details on the individual products, see [Core Business Suite release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/cbs-rn.md) and [Simplified IT Service Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/ai-native-it-service-desk-rn.md).


**Parent Topic:**[Features and changes by product](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/new-features-changes.md)

## Australia

The ServiceNow® Enterprise Service Management \(ESM\) Foundation unifies IT, HR, finance, procurement, legal, and workplace services on one AI platform, delivering a simplified and unified implementation, service delivery, and employee experience for midsize companies. Enterprise Service Management Foundation is a new solution in the Australia release.

### What's new

-   **[Enterprise Service Management Foundation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/better-together/esm-foundation.md)**

    Enterprise Service Management Foundation brings together Core Business Suite and Simplified IT Service Management to create a comprehensive, AI-enabled service delivery platform. The integration eliminates service silos and provides employees with a unified experience for all their service needs across IT, HR, finance, legal, workplace services, and procurement.


### Plugin information

-   **New plugins**

    The following plugins are new in Australia:

    -   ServiceNow Otto for Setup \(sn\_ia\): Simplifies instance management with a modular admin home dashboard and enables the Core Business Suite guided setup experience.
    -   Implementation Agent Content \(sn\_ia\_content\): Provides content assets for the Implementation Agent guided setup experience.
    -   Implementation Agent Common \(sn\_ia\_common\): Provides common components shared across the Implementation Agent framework.
    -   Simplified IT Service Management \(sn\_ai\_itsm\_cont\): Provides a tailored service desk with a central workspace, AI agent chat, an Employee Slate, and Now Assist to streamline ITSM and enhance productivity.
    -   Core Business Suite Foundation: Provides streamlined employee and supplier case and knowledge management to improve service request management across departments. For detailed plugin information for Core Business Suite, see [Core Business Suite release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/cbs-rn.md).
        -   The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

            -   Foundation: AI basics to deliver insights
            -   Advanced: AI to boost productivity across relevant use cases
            -   Prime: Act autonomously with all AI assets, and create your own
            For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md).