---
title: Generative AI Controller release notes
description: The ServiceNow Generative AI Controller application enables you to use generative AI capabilities with third-party large language model \(LLM\) providers on the ServiceNow AI Platform. Generative AI Controller was enhanced and updated in the Australia release.The ServiceNow Generative AI Controller application enables you to use generative AI capabilities with third-party large language model \(LLM\) providers on the ServiceNow AI Platform. Generative AI Controller was enhanced and updated in the Australia release.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/generative-ai-controller-rn.html
release: australia
topic_type: topic
last_updated: "2026-04-06"
reading_time_minutes: 2
breadcrumb: [AI Experiences release notes, Features and changes by product, Release notes for upgrading from Zurich, Learn about the Australia release, Australia release notes]
---

# Generative AI Controller release notes

The ServiceNow® Generative AI Controller application enables you to use generative AI capabilities with third-party large language model \(LLM\) providers on the ServiceNow AI Platform. Generative AI Controller was enhanced and updated in the Australia release.

## About Generative AI Controller

[Australia Patch 3](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/australia-patch-3.md)Generative AI event logs are now retained for 180 days, up from 30 days.

[Australia Patch 1](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/australia-patch-1.md)Connect your Azure OpenAI deployment to Generative AI Controller by configuring a custom resource path in your bring your own key \(BYOK\) model configuration.

See [Generative AI Controller](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/generative-ai-controller.md) for more information.

## Activation and other requirements

**Important:** Generative AI Controller is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

-   **Activation information**

    Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of a Now Assist application. For details, see [Installing Generative AI Controller](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/installing-generative-ai-controller.md) and [Install plugins for ServiceNow Otto](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-now-assist-feature-plugins.md).

-   **Upgrade information**

    Generative AI Controller is installed or updated when you install or update a Now Assist application. If you have issues installing or updating applications, see this [knowledge article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452) or open a support case.


## Accessibility and localization

-   **Localization information**

    Generative AI Controller uses Microsoft Azure OEM for Dynamic Translation in Now Assist for multilanguage support. You can enable dynamic translation from the AI Admin Hub console. For more information, see [Microsoft Azure OEM for Dynamic Translation in Now Assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/dynamic-translation-na-ms-azure-oem.md).


**Parent Topic:**[AI Experiences release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/intelligent-experiences-rn-landing.md)

## Australia

The ServiceNow® Generative AI Controller application enables you to use generative AI capabilities with third-party large language model \(LLM\) providers on the ServiceNow AI Platform. Generative AI Controller was enhanced and updated in the Australia release.

### What's new

-   **[Australia Patch 3](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/australia-patch-3.md)**
-   **[Extended log retention for generative AI events](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/reference-for-generative-ai-controller.md)**

    Retain records in the Generative AI Log \[sys\_generative\_ai\_log\] table for 180 days, up from 30 days, to stay compliant with retention requirements.

-   **[Australia Patch 1](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/australia-patch-1.md)**
-   **[Configure a custom resource path for BYOK models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configure-custom-resource-path-byok.md)**

    Connect Generative AI Controller to your Azure OpenAI deployment by configuring a custom resource path in your bring your own key \(BYOK\) model configuration. Use this when your Azure OpenAI endpoint includes a path segment that Generative AI Controller does not add by default.

-   **[ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md)**

    The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

    -   Foundation: AI basics to deliver insights
    -   Advanced: AI to boost productivity across relevant use cases
    -   Prime: Act autonomously with all AI assets, and create your own
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.