---
title: Lead Management release notes
description: The ServiceNow Lead Management application enables your sales agents and sales development representatives to create leads and nurture them into opportunities. Lead Management was enhanced and updated in the Australia release.The ServiceNow Lead Management application enables your sales agents and sales development representatives to create leads and nurture them into opportunities. Lead Management was enhanced and updated in the Australia release.The ServiceNow Lead Management application enables your sales agents and sales development representatives to create leads and nurture them into opportunities. Lead Management was enhanced and updated in the Australia release.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/lead-management-rn.html
release: australia
topic_type: topic
last_updated: "2026-06-03"
reading_time_minutes: 2
breadcrumb: [Sales Customer Relationship Management release notes, Features and changes by product, Release notes for upgrading from Zurich, Learn about the Australia release, Australia release notes]
---

# Lead Management release notes

The ServiceNow® Lead Management application enables your sales agents and sales development representatives to create leads and nurture them into opportunities. Lead Management was enhanced and updated in the Australia release.

## About Lead Management

-   Record early customer interactions and associate tasks with ongoing lead engagement using touchpoints throughout the pre‑deal sales lifecycle.
-   Enable lead agents to create touchpoints, log interaction activities, and schedule meetings directly from a lead record to track all client interactions in one place throughout the lead lifecycle.

See [Lead Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/lead-management.md) for more information.

## Activation and other requirements

**Important:** Lead Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

-   **Activation information**

    Install Lead Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).


**Parent Topic:**[Sales Customer Relationship Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/sales-order-management-rn-landing.md)

## June 2026

The ServiceNow® Lead Management application enables your sales agents and sales development representatives to create leads and nurture them into opportunities. Lead Management was enhanced and updated in the Australia release.

### What's new

-   **[Manage touchpoints on a lead](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/manage-touchpoints-lead.md)**

    Create touchpoints, log interaction activities, and schedule meetings directly from a lead record to track all client interactions in one place throughout the lead lifecycle. You can choose between the new meetings construct and existing appointment records for priority meeting scheduling.


## Australia

The ServiceNow® Lead Management application enables your sales agents and sales development representatives to create leads and nurture them into opportunities. Lead Management was enhanced and updated in the Australia release.

### What's new

-   **[View touchpoint records for a task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/lead-management-use-tasks-tab.md)**

    Record early customer interactions and associate tasks with ongoing engagement throughout the pre‑deal sales lifecycle by:

    -   Creating a touchpoint from a lead to capture interactions such as discovery calls, follow‑up emails, or qualification meetings.
    -   Linking a task to a lead touchpoint to track follow‑up work related to an ongoing engagement until the lead is converted.