---
title: Legal Virtual Agent Conversations release notes
description: The ServiceNow Legal Virtual Agent Conversations application uses machine-learning algorithms for the predicting Subcategory and Assignment group for legal requests. This application is currently supported for the Australia release, but it will be deprecated in a future release.The ServiceNow Legal Virtual Agent Conversations application uses machine-learning algorithms for the predicting Subcategory and Assignment group for legal requests. This application is currently supported for the Australia release, but it will be deprecated in a future release.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/lsd-virtual-agent-conv-rn.html
release: australia
topic_type: topic
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Legal Service Delivery release notes, Employee Service Management release notes, Features and changes by product, Release notes for upgrading from Zurich, Learn about the Australia release, Australia release notes]
---

# Legal Virtual Agent Conversations release notes

The ServiceNow® Legal Virtual Agent Conversations application uses machine-learning algorithms for the predicting Subcategory and Assignment group for legal requests. This application is currently supported for the Australia release, but it will be deprecated in a future release.

## About Legal Virtual Agent Conversations

## Activation and other requirements

**Parent Topic:**[Legal Service Delivery release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/lsd-rn-landing-page.md)

## Australia

The ServiceNow® Legal Virtual Agent Conversations application uses machine-learning algorithms for the predicting Subcategory and Assignment group for legal requests. This application is currently supported for the Australia release, but it will be deprecated in a future release.

### Plugin information

-   **Deprecated plugins**

    The following plugins are planned for deprecation in a future release:

    [Legal Virtual Agent Conversations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/legal-va-conversations.md) \(sn\_lg\_virtual\_agent\): Planned for deprecation in C release.There is no replacement for this plugin.