--- title: Features and changes by product description: Review the new features and changes in this release by product. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/new-features-changes.html release: australia topic_type: reference last_updated: "2026-03-12" reading_time_minutes: 9 breadcrumb: [Release notes for upgrading from Zurich, Learn about the Australia release, Australia release notes] --- # Features and changes by product Review the new features and changes in this release by product. ## New products in Australia The Australia release includes new products. - **Employee Service Management** [Now Assist for Employee Center Pro release notes]() - **Healthcare and Life Sciences** [Care Team Work Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/hco-ctwm-rn.md) [ServiceNow Otto for Care Team Operations release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/now-assist-for-healthcare-operations-rn.md) - **HR Service Delivery** [Recommended Actions for HRSD release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/recommended-actions-hrsd-rn.md) - **Industrial Connected Workforce** [Industrial Connected Workforce Core release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/icw-core-rn.md) [Industrial Connected Workforce Mobile Experience release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/icw-mobile-experience-rn.md) [Industrial Guided Tasks release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/industrial-guided-tasks-rn.md) [Industrial Standards release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/icw-industrial-standards-rn.md) - **IT Asset Management** - **IT Operations Management** [ITOM Visibility release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/itom-visibility-rn.md) - **Operational Technology** [ServiceNow Otto for Operational Technology \(OT\) Service Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/now-assist-for-operational-technology-service-management-otsm-rn.md) - **Sales Customer Relationship Management** [Activity Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/activity-management-rn.md) [Advanced Approval Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/advanced-approval-management-for-sales-rn.md) [Buying Group release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/buying-group-rn.md) [Quote Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/quote-management-rn.md) - **ServiceNow AI Platform Capabilities** [Knowledge Center release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/knowledge-center-rn.md) - **Source-to-Pay Operations** [ServiceNow Otto for Source-to-Pay Operations release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/now-assist-source-to-pay-operations-rn.md) - **Telecommunications, Media, and Technology** [Service Exchange \(formerly Service Bridge\) release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/service-bridge-rn.md) [Telecommunications Customer 360 release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/telecom-customer-360-rn.md) ## Updated features and products Other products were changed and updated in the Australia release. For more information, refer to the release notes topics, which are organized by product area. - **[AI Experiences release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/intelligent-experiences-rn-landing.md)** AI Experiences has new and updated features in the Australia release. - **[API release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/api-rn.md)** ServiceNow® APIs enable you to build custom applications and experiences. APIs were enhanced and updated in the Australia release. - **[App development and low-code release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/build-automate-rn-landing.md)** The ServiceNow AI Platform® has new and updated automation, as well as and no-code, low-code, and platform developer features in the Australia release. - **[Asset Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/it-asset-management-rn-landing.md)** Asset Management has new and updated features in the Australia release. - **[Conversational Interfaces release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/conversational-interfaces-rn-landing.md)** Conversational Interfaces includes enhancements and changes in the Xanadu release. - **[Core Business Suite release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/cbs-rn.md)** The ServiceNow® Core Business Suite \(CBS\) application lays the foundation to unify disjointed processes across business units. It’s a collection of modules that fulfills different business needs for different personas within a single product suite. CBS is a new application in the Australia release. - **[Customer Service Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/customer-service-mgmt-rn-landing.md)** The ServiceNow® Customer Service Management application has new and updated applications and features in the Australia release. - **[Enterprise Architecture release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/enterprise-architecture-rn-landing.md)** Enterprise Architecture \(formerly Application Portfolio Management\) has new and updated features in the Australia release. - **[Enterprise Service Management Foundation release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/employee-service-management-foundation-rn.md)** The ServiceNow® Enterprise Service Management \(ESM\) Foundation unifies IT, HR, finance, procurement, legal, and workplace services on one AI platform, delivering a simplified and unified implementation, service delivery, and employee experience for midsize companies. Enterprise Service Management Foundation is a new solution in the Australia release. - **[Employee Service Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/employee-service-management-rn-landing.md)** Employee Service Management has new and updated features in the Australia release - **[Field Service Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/field-service-management-rn.md)** The ServiceNow® Field Service Management \(FSM\) application enables your organization to efficiently manage Field Service operations including work order dispatch, scheduling, and mobile workforce enablement. Field Service Management was enhanced and updated in the Australia release. - **[Financial Services Operations release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/financial-services-operations-rn-landing.md)** Financial Services Operations \(FSO\) has new and updated features in the Australia release. - **[Governance, Risk, and Compliance release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/grc-rn-landing.md)** The Governance, Risk, and Compliance application has new and updated features in the Australia release. - **[Healthcare and Life Sciences release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/healthcare-life-sciences-rn-landing.md)** Healthcare and Life Sciences has new and updated features in the Australia release. - **[Impact release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/impact-rn.md)** ServiceNow® Impact is built on the ServiceNow AI Platform and combines customized service with a digital interface to provide tailored recommendations and guidance. Impact Store App was enhanced and updated in the Australia release. - **[Industrial Connected Workforce release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/industrial-connected-workforce-rn-landing.md)** Industrial Connected Workforce has new and updated application and features in the Australia release. - **[Healthcare and Life Sciences release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/healthcare-life-sciences-rn-landing.md)** Healthcare and Life Sciences has new and updated features in the Australia release. - **[IT Operations Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/it-operations-management-rn-landing.md)** IT Operations Management has new and updated features in the Australia release. - **[IT Service Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/it-service-management-rn-landing.md)** IT Service Management has new and updated features in the Australia release. - **[Manufacturing Commercial Operations release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/manufacturing-commercial-operations-rn.md)** The ServiceNow® Manufacturing Commercial Operations enables manufacturers, agents, and dealers \(internal and channel partners\) to connect and track services and manage repair, recall, sales promotion campaigns, and quality management. Manufacturing Commercial Operations is a new application in the Australia release. - **[Mobile Platform release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/mobile-rn.md)** The ServiceNow® Mobile Platform application enables you to access your ServiceNow instance from anywhere. Mobile Platform was enhanced and updated in the Australia release. - **[ServiceNow Otto and agentic AI release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/now-assist-rn-landing.md)** ServiceNow Otto and agentic AI product enhancements and updates in the Australia release. - **[Operational Sustainability Management \(formerly Environmental, Social, and Governance\) release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/esg-management-rn.md)** The ServiceNow® Operational Sustainability Management application \(formerly known as Environmental, Social, and Governance Management\) manages sustainability-related data, metrics, and reporting requirements. Operational Sustainability Management was enhanced and updated in the Australia release. - **[Operational Technology release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/operational-technology-rn-landing.md)** Operational Technology has new and updated features in the Australia release. - **[Platform Analytics release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/analytics-intel-report-rn-landing.md)** Platform Analytics has new and updated features in the Australia release. - **[Public Sector Digital Services release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/public-sector-digital-services-rn.md)** The ServiceNow® Public Sector Digital Services application enables government agencies to provide citizens, businesses, and other agencies with important services such as public records, licenses, permits, and social services. Public Sector Digital Services was enhanced and updated in the Australia release. - **[Retail release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/retail-rn.md)** The ServiceNow® retail applications streamline frontline operations and customer experiences. Retail applications were enhanced and updated in the Australia release. - **[Sales Customer Relationship Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/sales-order-management-rn-landing.md)** ServiceNow® Sales Customer Relationship Management is a set of new and updated applications and features in the Australia release. These applications enable you to manage the product sales life cycle in your organization, including leads, pre-sales opportunities, sales quote generation, order capture, order fulfillment, and post-sales order changes and renewals. - **[Security Operations release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/security-operations-rn-landing.md)** Security Operations has new and updated features in the Australia release. - **[ServiceNow AI Platform administration release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/now-platform-admin-rn-landing.md)** ServiceNow AI Platform® administration product enhancements and updates in the Australia release. - **[ServiceNow AI Platform capabilities release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/now-platform-capabilities-rn-landing.md)** ServiceNow AI Platform® capabilities were enhancements and updates in the Australia release. - **[ServiceNow AI Platform security release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/now-platform-security-rn-landing.md)** ServiceNow AI Platform® security product enhancements and updates in the Australia release. - **[ServiceNow AI Platform user interface release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/now-platform-ui-rn-landing.md)** ServiceNow AI Platform® user interface product enhancements and updates in the Australia release. - **[Source-to-Pay Operations release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/source-to-pay-operations-rn-landing.md)** Source-to-Pay Operations has new and updated features in the Australia release. - **[Strategic Portfolio Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/it-business-management-rn-landing.md)** Strategic Portfolio Management has new and updated features in the Australia release. - **[Telecommunications, Media, and Technology release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/technology-industry-rn-landing.md)** ServiceNow® Telecommunications, Media, and Technology has new and updated applications and features in the Australia release. **Parent Topic:**[Release notes for upgrading from Zurich](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/rn-n-1-landing-page.md)