--- title: ServiceNow Otto for Care Team Operations release notes description: The ServiceNow ServiceNow Otto for Care Team Operations application enables care teams to create requests for support departments conversationally through using Now Assist in Virtual Agent in both Care Team Portal and Care Team Mobile. Now Assist for Healthcare Operations is a new application in the Australia release.The ServiceNow ServiceNow Otto for Care Team Operations application enables care teams to create requests for support departments conversationally through using Now Assist in Virtual Agent in both Care Team Portal and Care Team Mobile. Now Assist for Healthcare Operations is a new application in the Australia release.The ServiceNow ServiceNow Otto for Care Team Operations application enables care teams to create requests for support departments conversationally through using Now Assist in Virtual Agent in both Care Team Portal and Care Team Mobile. Now Assist for Healthcare Operations is a new application in the Australia release. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/now-assist-for-healthcare-operations-rn.html release: australia topic_type: topic last_updated: "2026-03-12" reading_time_minutes: 2 breadcrumb: [Healthcare and Life Sciences release notes, Features and changes by product, Release notes for upgrading from Zurich, Learn about the Australia release, Australia release notes] --- # ServiceNow Otto for Care Team Operations release notes The ServiceNow® ServiceNow Otto for Care Team Operations application enables care teams to create requests for support departments conversationally through using Now Assist in Virtual Agent in both Care Team Portal and Care Team Mobile. Now Assist for Healthcare Operations is a new application in the Australia release. ## About ServiceNow Otto for Care Team Operations Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. Starting with Australia Patch 5, Now Assist for x is now ServiceNow Otto® for TPRM. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. See [ServiceNow Otto for Care Team Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/healthcare-life-sciences/now-assist-for-healthcare-and-life-sciences.md) for more information. ## Activation and other requirements **Important:** Now Assist for Healthcare Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. - **Activation information** Install ServiceNow Otto for Care Team Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). **Parent Topic:**[Healthcare and Life Sciences release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/healthcare-life-sciences-rn-landing.md) **Parent Topic:**[Healthcare and Life Sciences release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/healthcare-life-sciences-rn-landing.md) ## April 2026 The ServiceNow® ServiceNow Otto for Care Team Operations application enables care teams to create requests for support departments conversationally through using Now Assist in Virtual Agent in both Care Team Portal and Care Team Mobile. Now Assist for Healthcare Operations is a new application in the Australia release. ### What's new - **[ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md)** The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: - Foundation: AI basics to deliver insights - Advanced: AI to boost productivity across relevant use cases - Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. - **[Australia Patch 5](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/australia-patch-5.md)** Starting with Australia Patch 5, Now Assist for Care Team Operations is now ServiceNow Otto® for Care Team Operations. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. ## Australia The ServiceNow® ServiceNow Otto for Care Team Operations application enables care teams to create requests for support departments conversationally through using Now Assist in Virtual Agent in both Care Team Portal and Care Team Mobile. Now Assist for Healthcare Operations is a new application in the Australia release. ### What's new - **[Create support requests using Now Assist in Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/healthcare-life-sciences/hcls-agentic-ai-use-cases.md)** Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions. It validates the request using the Care team operations case Intake and Care team operations case Creation AI agents. This feature is available in Care Team Portal and Care Team Mobile. ### Plugin information - **New plugins** The following plugins are new in Australia: Now Assist for Care Team Operations \(com.sn\_cto\_now\_assist\): Enables care teams to use the conversational abilities of Now Assist in Virtual Agent to create support requests.