---
title: ServiceNow Otto for Operational Technology \(OT\) Service Management release notes
description: The ServiceNow ServiceNow Otto for Operational Technology \(OT\) Service Management application enables you to summarize Operational Technology \(OT\) incident information and generate incident resolution notes. ServiceNow Otto for OT Service Management is a new application in the Australia release.The ServiceNow ServiceNow Otto for Operational Technology \(OT\) Service Management application enables you to summarize Operational Technology \(OT\) incident information and generate incident resolution notes. ServiceNow Otto for OT Service Management is a new application in the Australia release.The ServiceNow ServiceNow Otto for Operational Technology \(OT\) Service Management application enables you to summarize Operational Technology \(OT\) incident information and generate incident resolution notes. ServiceNow Otto for OT Service Management is a new application in the Australia release.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/now-assist-for-operational-technology-service-management-otsm-rn.html
release: australia
topic_type: topic
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [ServiceNow Otto and agentic AI release notes, Features and changes by product, Release notes for upgrading from Zurich, Learn about the Australia release, Australia release notes]
---

# ServiceNow Otto for Operational Technology \(OT\) Service Management release notes

The ServiceNow® ServiceNow Otto for Operational Technology \(OT\) Service Management application enables you to summarize Operational Technology \(OT\) incident information and generate incident resolution notes. ServiceNow Otto for OT Service Management is a new application in the Australia release.

## About ServiceNow Otto for Operational Technology \(OT\) Service Management

Australia

-   Quickly understand the OT incident context and respond to user inquiries by using the OT incident summarization skill.
-   Help save time by automatically updating the resolution notes for an OT incident.
-   Generate a KB article when an OT incident is resolved by using an agentic workflow.

See [ServiceNow Otto for Operational Technology \(OT\) Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/now-assist-for-operational-technology-service-management.md) for more information.

## Activation and other requirements

**Important:** ServiceNow Otto for OT Service Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

-   **Activation information**

    Install ServiceNow Otto for OT Service Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).


**Parent Topic:**[ServiceNow Otto and agentic AI release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/now-assist-rn-landing.md)

## Australia Early Availability

The ServiceNow® ServiceNow Otto for Operational Technology \(OT\) Service Management application enables you to summarize Operational Technology \(OT\) incident information and generate incident resolution notes. ServiceNow Otto for OT Service Management is a new application in the Australia release.

### What's new

-   **[Summarize an Operational Technology incident by using ServiceNow Otto for Operational Technology \(OT\) Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/summarize-ot-incident-now-assist.md)**

    Automatically summarize an OT incident using the **Summarize** UI action to produce a concise summary of the incident.

-   **[Generate resolution notes for an Operational Technology incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/generate-resolution-notes-ot-incident.md)**

    Automatically generate resolution notes for an OT incident using the **Generate resolution notes** UI action to produce a concise summary of the incident.

-   **[Generate OT KB articles agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/agent-ot-knowledge-generator.md)**

    Automatically generate a KB article for an OT incident when the state of the incident is set to **Resolved**. The article contains the following information:

    -   Site
    -   OT Device
    -   Equipment model entity
    -   Summarization
    -   Resolution notes
    -   KB Base
    -   Author

### What's changed

-   **[Summarize UI action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/summarize-ot-incident-now-assist.md)**

    The **Summarize** UI action was added to OT incident records in the Industrial Workspace so you can automatically summarize the incident details.

-   **[Generate resolution notes UI action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/generate-resolution-notes-ot-incident.md)**

    The **Generate resolution notes** UI action was added to OT incident records in the Industrial Workspace so you can generate resolution notes after the incident state is set to **Resolved**.

    **Note:** This UI action appears after the OT incident state is set to **Resolved**.


## Australia

The ServiceNow® ServiceNow Otto for Operational Technology \(OT\) Service Management application enables you to summarize Operational Technology \(OT\) incident information and generate incident resolution notes. ServiceNow Otto for OT Service Management is a new application in the Australia release.

### Plugin information

-   **New plugins**

    The following plugins are new in Australia:

    ServiceNow Otto for OT Service Management \(com.sn\_otsm\_gen\_ai\): Contains the features, AI agents, and agentic workflows for ServiceNow Otto for OT Service Management.