---
title: Now Assist for Sales CRM for Telecommunications release notes
description: The ServiceNow Now Assist for Sales CRM for Telecommunications application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for Sales CRM for Telecommunications was enhanced and updated in the Australia release.The ServiceNow Now Assist for Sales CRM for Telecommunications application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for Sales CRM for Telecommunications was enhanced and updated in the Australia release.The ServiceNow Now Assist for Sales CRM for Telecommunications application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for Sales CRM for Telecommunications was enhanced and updated in the Australia release.The ServiceNow Now Assist for Sales CRM for Telecommunications application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for Sales CRM for Telecommunications was enhanced and updated in the Australia release.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/now-assist-sales-order-management-telecommunications-rn.html
release: australia
topic_type: topic
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [ServiceNow Otto and agentic AI release notes, Features and changes by product, Release notes for upgrading from Zurich, Learn about the Australia release, Australia release notes]
---

# Now Assist for Sales CRM for Telecommunications release notes

The ServiceNow® Now Assist for Sales CRM for Telecommunications application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for Sales CRM for Telecommunications was enhanced and updated in the Australia release.

## About Now Assist for Sales CRM for Telecommunications

[Australia Patch 1](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/australia-patch-1.md)

-   Automatically create the fallout records based on reported issues in the order task work notes.

-   Automate the customer move order capture journey to reduce the manual effort.

See [Now Assist for Sales CRM for Telecommunications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/somt-now-assist.md) for more information.

## Activation and other requirements

**Important:** Now Assist for Sales CRM for Telecommunications is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

-   **Activation information**

    Now Assist features are available with activation of the Now Assist for Sales CRM for Telecommunications plugin. For more information, see [Install plugins for ServiceNow Otto](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-now-assist-feature-plugins.md).


**Parent Topic:**[ServiceNow Otto and agentic AI release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/now-assist-rn-landing.md)

## Australia General Availability

The ServiceNow® Now Assist for Sales CRM for Telecommunications application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for Sales CRM for Telecommunications was enhanced and updated in the Australia release.

### What's new


## April 2026

The ServiceNow® Now Assist for Sales CRM for Telecommunications application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for Sales CRM for Telecommunications was enhanced and updated in the Australia release.

### What's new

-   **[ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md)**

    The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

    -   Foundation: AI basics to deliver insights
    -   Advanced: AI to boost productivity across relevant use cases
    -   Prime: Act autonomously with all AI assets, and create your own
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

-   **[Order fallout AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-order-fallout-somt.md)**

    Automatically create fallout records mapped to existing fallout types for streamlined error tracking and follow-up.


## Australia

The ServiceNow® Now Assist for Sales CRM for Telecommunications application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for Sales CRM for Telecommunications was enhanced and updated in the Australia release.

### What's new

-   **[Move Order Voice AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-move-order-somt.md)**

    Use this agent to help you create a move order capture journey by collecting details such as the customer’s name, current service location, product offering, and new service address.