---
title: On-Call Scheduling release notes
description: The ServiceNow On-Call Scheduling application enables you to verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Australia release.The ServiceNow On-Call Scheduling application enables you to verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Australia release.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/on-call-scheduling-rn.html
release: australia
topic_type: topic
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [IT Service Management release notes, Features and changes by product, Release notes for upgrading from Zurich, Learn about the Australia release, Australia release notes]
---

# On-Call Scheduling release notes

The ServiceNow® On-Call Scheduling application enables you to verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Australia release.

## About On-Call Scheduling

-   Configure on-call schedule features using granular roles.
-   Configure a monthly roster rotation for an on-call schedule to simplify shift management.

See [On-Call Scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/c_OnCallScheduling.md) for more information.

## Activation and other requirements

-   **Activation information**

    On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin \(com.snc.on\_call\_rotation\). For details, see [Activate On-Call Scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/t_ActivateOnCallScheduling.md). Activating this plugin activates the following third-party libraries:

    -   FullCalendar library
    -   DHTMLX scheduler
    **Note:** The On-Call Scheduling \(com.snc.on\_call\_rotation\) plugin is active by default for zBoot customers.


**Parent Topic:**[IT Service Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/it-service-management-rn-landing.md)

## Australia

The ServiceNow® On-Call Scheduling application enables you to verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Australia release.

### What's new

-   **[Monthly roster rotation for an on-call schedule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/create-update-schedule-oncall.md)**

    Simplify shift management by configuring a monthly roster rotation for an on-call schedule. This option is available only for the 2024 schedule engine.

-   **[Granular role for on-call schedule configurations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/roles-assigning-oncall.md)**

    Configure on-call schedule features using the granular and specific role, sn\_on\_call\_admin. It contains sn\_trigger\_table\_cfg\_read and sn\_trigger\_table\_cfg\_write roles.

-   **[Bulk on-call schedule setup wizard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/oc-create-bulk-schedule-onboarding.md)**

    Admins with the rota\_admin role can now onboard many teams onto on-call rotations in a single guided flow, instead of configuring each team one-by-one in On-Call Scheduling. Select the **On-Call Bulk Onboarding** in Service Operations Workspace \(SOW\).