---
title: Sales CRM Mobile release notes
description: The ServiceNow Sales CRM Mobile application enables sales representatives and managers to access and manage customer information, sales pipeline, opportunities, and more from a mobile device. See the following sections for release notes by version.Sales CRM Mobile version 1.1 adds CRM touchpoints and other enhancements.Sales CRM Mobile is introduced in this release, giving sales representatives and managers a dedicated mobile app to manage customer information, pipeline, and opportunities from anywhere.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/sales-crm-mobile-rn.html
release: australia
topic_type: topic
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [touchpoints, ServiceNow Otto]
breadcrumb: [Sales Customer Relationship Management release notes, Features and changes by product, Release notes for upgrading from Australia, Learn about the Brazil release, Brazil release notes]
---

# Sales CRM Mobile release notes

The ServiceNow® Sales CRM Mobile application enables sales representatives and managers to access and manage customer information, sales pipeline, opportunities, and more from a mobile device. See the following sections for release notes by version.

## About Sales CRM Mobile

-   Access and update customer information, log activities, and manage opportunities from your mobile device while in the field.
-   View a personalized home dashboard summarizing your day, including today's meetings, tasks due, and opportunities in focus.
-   Manage Accounts, Contacts, Leads, and Opportunities, including opportunity line items and pipeline health, directly from mobile list and record views.
-   Monitor team activity in real time and access customer history from the mobile app.
-   Get AI-powered assistance with a conversational Sales AI agent and AI-generated summaries.

See  for more information.

## Activation and other requirements

-   **Activation information**

    Sales CRM Mobile is available on the Now Agent application on mobiles. You can download the Now Agent application from the Apple App Store and Google Play. Sales CRM Mobile is enabled through the Sales CRM Mobile plugin \(`com.sn_sales_crm_mob`\).


**Parent Topic:**[Sales Customer Relationship Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/sales-order-management-rn-landing.md)

## Version 1.1

Sales CRM Mobile version 1.1 adds CRM touchpoints and other enhancements.

### What's new

-   **CRM Touchpoints**

    Touchpoints track your interactions with contacts, accounts, leads, and opportunities. View them from the quick access section of My Day. Use the **My Touchpoints** tab to view the touchpoints related your records. On the **All** tab, users can view all the touchpoints in the instance. Open a touchpoint to view its owner, details, related records, and activities.

-   **ServiceNow Otto AI Interface activated by default**

    ServiceNow Otto AI Interface on mobile is activated by default for users to access it.


## Version 1.0

Sales CRM Mobile is introduced in this release, giving sales representatives and managers a dedicated mobile app to manage customer information, pipeline, and opportunities from anywhere.

### What's new

-   **Home dashboard**

    View a personalized home dashboard summarizing your day, including today's meetings, tasks due, and opportunities in focus.

-   ****

    Manage Accounts, Contacts, Leads, and Opportunities, including opportunity line items and pipeline health, directly from mobile list and record views.

-   **Offline support**

    Enable sales professionals to access the Sales CRM Mobile application in the offline mode to access their sales records when you don't have an internet connection.

-   **ServiceNow Otto support**

    Access ServiceNow Otto to view an AI-generated summary and win probability scores and contextual insights for opportunity and lead records. You can use these insights to prioritize pipeline opportunities and identify risks. You can ask questions about your Accounts, Contacts, opportunities and more. ServiceNow Otto understands the context of the record you are viewing and responds accordingly enabling you to have a conversation.