---
title: Workforce Optimization for ITSM release notes
description: The ServiceNow Workforce Optimization for ITSM application helps IT managers automate the management, monitoring, and mentoring of their teams. This application is currently supported for the Australia release, but it will be deprecated in a future release.The ServiceNow Workforce Optimization for ITSM application helps IT managers automate the management, monitoring, and mentoring of their teams. This application is currently supported for the Australia release, but it will be deprecated in a future release.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/release-notes/workforce-optimization-for-itsm-rn.html
release: australia
topic_type: topic
last_updated: "2026-06-01"
reading_time_minutes: 1
breadcrumb: [IT Service Management release notes, Features and changes by product, Release notes for upgrading from Zurich, Learn about the Australia release, Australia release notes]
---

# Workforce Optimization for ITSM release notes

The ServiceNow® Workforce Optimization for ITSM application helps IT managers automate the management, monitoring, and mentoring of their teams. This application is currently supported for the Australia release, but it will be deprecated in a future release.

## About Workforce Optimization for ITSM

## Activation and other requirements

**Parent Topic:**[IT Service Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/release-notes/it-service-management-rn-landing.md)

## Australia

The ServiceNow® Workforce Optimization for ITSM application helps IT managers automate the management, monitoring, and mentoring of their teams. This application is currently supported for the Australia release, but it will be deprecated in a future release.

### Plugin information

-   **Plugins planned for deprecation**

    The following plugins are planned for deprecation in a future release:

    Admin Console in Workforce Optimization for ITSM \(sn\_wfo\_admin\): Planned for deprecation in Australia release. There is no replacement for this plugin.