---
title: Create a service definition for multi-store cases in Retail Task Management Core
description: Create a service definition that leverages the multi-store creation engine to create multi-store retail cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/legacy-retail-task-management/rahi-retail-create-service-definition.html
release: australia
product: \[Legacy\] Retail Task Management
classification: legacy-retail-task-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Retail Task Management, Retail]
---

# Create a service definition for multi-store cases in Retail Task Management Core

Create a service definition that leverages the multi-store creation engine to create multi-store retail cases.

## Before you begin

Role required: admin

## About this task

\[Omitted image "rtmc-create-service-definition.png"\] Alt text: Creating a service definition in Retail Task Management Core.

## Procedure

1.  Navigate to **All** > **Service Definitions**.

2.  Fill in the **Name** and **ID** fields.

3.  In the **Table** field, select **Retail Case \[sn\_retail\_case\]**.

4.  In **Multiple case creation config**, select the Multiple Case Creation created for this service definition.

    **Note:** For information, see [Create an entity in the Multiple Case Configuration table for multi-store creation in Retail Task Management Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/legacy-retail-task-management/rahi-retail-create-entitt-multiple-case-creation.md).

5.  Fill in other fields as needed.

    For information on these fields, see [Create a service definition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/create-csm-service-definition.md).


## Result

A new service definition has been created that can be leveraged to create multiple cases.