---
title: Retail Task Management
description: Use the ServiceNow Retail Task Management application to optimize the planning, organizing, and assigning of tasks to staff in your retail environment. The broader ServiceNow platform offers many tools to streamline and optimize task management. The Retail Task Management application enables specific retail use cases with a case generator that can create cases for multiple retail locations at once.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/legacy-retail-task-management/rahi-retail-task-management-overview.html
release: australia
product: \[Legacy\] Retail Task Management
classification: legacy-retail-task-management
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Retail]
---

# Retail Task Management

Use the ServiceNow® Retail Task Management application to optimize the planning, organizing, and assigning of tasks to staff in your retail environment. The broader ServiceNow® platform offers many tools to streamline and optimize task management. The Retail Task Management application enables specific retail use cases with a case generator that can create cases for multiple retail locations at once.

## Get started

<table id="table_ndv_brb_qcc" class="nav-card presentation"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn more about Retail Task Management and how it's used.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/legacy-retail-task-management/rahi-retail-task-management-exploring.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Install Retail Task Management and configure your environment.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/legacy-retail-task-management/rahi-retail-task-management-configuring.md)

</td><td>

 

</td></tr><tr><td>

[Multi-store case\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Create a multi-store case.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/legacy-retail-task-management/rahi-retail-create-multi-store.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get details about Retail Task Management components such as fields, tables, and properties.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/legacy-retail-task-management/rahi-retail-task-management-reference.md)

</td><td>

 

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [Ask questions and explore other resources for Retail Task Management Core in the ServiceNow Community](https://www.servicenow.com/community/)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now)