---
title: Add HQ case details to the HQ communication plan
description: Log the HQ case details to the new HQ communications store plan.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-add-hq-case-details.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage store plans to generate cases and tasks, Manage store plans, Retail]
---

# Add HQ case details to the HQ communication plan

Log the HQ case details to the new HQ communications store plan.

## Before you begin

Role required: sn\_rtl\_hq\_ops.agent, sn\_rtl\_hq\_ops.agent\_manager, sn\_rtl\_hq\_ops.location\_manager

## Procedure

1.  On the HQ case form, select the required option from the **Priority** drop-down list.

2.  Enter the assignment group name in the **Assignment group** or select it using \[Omitted image "List\_SearchIcon.png"\] Alt text:.

3.  Enter the name of the agent, the agent manager, or the location manager in the **Assigned to**.

4.  Enter the short description in the **Short Description**.

5.  Enter the description in the **Description**.

6.  Select **Save** to save the HQ case details or select **Save & Continue** to go to the next step.


**Parent Topic:**[Manage store plans to generate cases and tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-manage-store-plan-authoring.md)