---
title: Add store case details
description: Log the store case details to the new HQ communications plan.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-add-store-case-details.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage store plans to generate cases and tasks, Manage store plans, Retail]
---

# Add store case details

Log the store case details to the new HQ communications plan.

## Before you begin

Role required: sn\_rtl\_hq\_ops.agent, sn\_rtl\_hq\_ops.agent\_manager, sn\_rtl\_hq\_ops.location\_manager

## Procedure

1.  On the Store case form, select the appropriate priority from the **Priority** drop-down list.

2.  Enter the short description in the **Short Description**.

3.  Enter the description in the **Description**.

4.  Select **Save** to save the details.

5.  Select **Save & Continue**.

    A new form appears where you must add a task for the store.


**Parent Topic:**[Manage store plans to generate cases and tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-manage-store-plan-authoring.md)