---
title: Assign roles to Retail users
description: Assign specific roles to give retail users visibility into organizations and the hierarchies they manage.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-assign-roles-users.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Retail]
---

# Assign roles to Retail users

Assign specific roles to give retail users visibility into organizations and the hierarchies they manage.

## Before you begin

Role required: user\_admin

## About this task

Roles control access to features, capabilities, and data in the Retail application.

You can assign roles to individual users or groups. When you apply roles to groups, the members of those groups inherit those roles.

**Note:**

User roles can be configured during the initial setup process for retail organizations. The user roles can also be configured at any time thereafter as needed.

Users can log in as user\_admin to assign roles.

For the list of roles included with each plugin, see the roles section in each of the plugin links in [Components installed with plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-components-installed-with-plugins.md).

For instructions on assigning roles to individual users, see [Assign a role to a group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AssignRoleToGroup.md).

## Procedure

1.  Navigate to **All** > **User Administration** > **Users** then open a user record.

2.  In the **Roles** related list, select **Edit**.

3.  In the **Collection** list, select the desired roles, and then select **Add**.

4.  Select **Save**.