---
title: Close a customer complaint case in workspace
description: Provide a resolution and close a customer complaint case in workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-close-customer-case-workspace.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage customer complaints, Retail]
---

# Close a customer complaint case in workspace

Provide a resolution and close a customer complaint case in workspace.

## Before you begin

Roles required: sn\_rtl\_cs\_cmplnt.agent, sn\_rtl\_cs\_cmplnt.agent\_manager

## Procedure

1.  Navigate to **Lists** > **Retail Customer Complaints** > **All**.

2.  Select the case number to work on the case.

3.  Select **Close Case** by adding the following resolution details.

    |Fields|Description|
    |------|-----------|
    |**Resolution Code**|The code number of the resolution.|
    |**Resolution notes**|Note about the resolution.|


**Parent Topic:**[Manage customer complaints](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-manage-customer-complaints.md)