---
title: Complete a questionnaire for a store task on Retail mobile app
description: Complete task-based questionnaires for HQ-to-store communication directly on the mobile app.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-complete-questionnaire.html
release: australia
topic_type: task
last_updated: "2026-05-27"
reading_time_minutes: 1
breadcrumb: [Fulfill In-store operations cases and tasks in Retail Mobile, Manage store plans, Retail]
---

# Complete a questionnaire for a store task on Retail mobile app

Complete task-based questionnaires for HQ-to-store communication directly on the mobile app.

## Before you begin

Role required: sn\_rtl\_instore\_ops.associate or sn\_rtl\_instore\_ops.manager

## Procedure

1.  In **Retail Mobile**, select **My Work**.

2.  Open the store case and select **Tasks** related list to view the associated unassigned store tasks.

3.  As a store manager, select **Assign to me** to self-assign the task or **Assign task** to assign the task to store associate.

4.  Select **Take Questionnaire**.

    The Questionnaire page opens and displays the questionnaire associated with the task record. Each questionnaire is listed as an individual tile under Pending tab, if the questionnaire is yet to be completed or under Completed tab, if the questionnaire is complete.

5.  Select the questionnaire tile and complete the questionnaire.

6.  If finished, select **Submit**.

    **Note:**

    -   Once you create and fulfill the questionnaire, you can view the smart assessment instance through View Questionnaire option on mobile app and the list of smart assessment templates through the Retail Questionnaire list on the workspace.
    -   Only users assigned to the corresponding store task or smart assessment instance can perform fulfillment actions.

**Parent Topic:**[Fulfill In-store operations cases and tasks in Retail Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-fulfill-in-store-ops-mobile.md)