---
title: Components installed with Retail HQ Operations
description: Certain roles and dependencies must be considered when using the Retail HQ Operations plugin.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-components-retail-hq-operations.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Components installed with plugins, Reference, Retail]
---

# Components installed with Retail HQ Operations

Certain roles and dependencies must be considered when using the Retail HQ Operations plugin.

## Plugins installed with Retail HQ Operations

<table id="table_a3t_sxr_1cc"><thead><tr><th>

Plugin Name

</th><th>

Description

</th><th>

Plugin Dependencies

</th></tr></thead><tbody><tr><td>

Retail HQ Operations

 \[com.sn\_rtl\_hq\_ops\] 

</td><td>

The Retail HQ Operations plugin enables effective coordination between HQ teams. It facilitates the execution of assigned work and allows HQ teams to monitor progress.

</td><td>

-   com.sn\_retail\_core
-   com.sn\_multi\_case\_creation
-   com.fsm\_planned\_work\_management
-   com.sn\_task\_plan\_templates

</td></tr></tbody>
</table>## Roles installed with Retail HQ Operations

<table id="table_e44_1yr_1cc"><thead><tr><th>

Role

</th><th>

Description

</th><th>

Contains roles

</th></tr></thead><tbody><tr><td>

sn\_rtl\_hq\_ops.agent

</td><td>

Create, update, and resolve HQ communications case.

</td><td>

sn\_retail.support\_agent

</td></tr><tr><td>

sn\_rtl\_hq\_ops.agent\_manager

</td><td>

Create, update, and resolve HQ communications case. The agent manager also manages the agents.

</td><td>

-   sn\_rtl\_hq\_ops.agent
-   sn\_customerservice\_manager

</td></tr><tr><td>

sn\_rtl\_hq\_ops.location\_agent

</td><td>

Create, update, and resolve HQ communications case for their location.

</td><td>

sn\_retail.associate\_fulfiller

</td></tr><tr><td>

sn\_rtl\_hq\_ops.location\_manager

</td><td>

Create, update, and resolve HQ communications case for their location.

</td><td>

-   sn\_rtl\_hq\_ops.location\_agent
-   sn\_retail.manager\_fulfiller

</td></tr><tr><td>

sn\_rtl\_hq\_ops.plan\_author

</td><td>

Create, update, and track questionnaire and store plan.

</td><td>

-   sn\_fsm\_smart\_asmt.questionnaire\_feature\_author
-   sn\_task\_plan.delete
-   sn\_task\_plan.report\_viewer
-   sn\_rtl\_instore\_ops.plan\_author
-   sn\_case\_creation.org\_editor
-   sn\_task\_plan.creator

</td></tr></tbody>
</table>**Parent Topic:**[Components installed with plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-components-installed-with-plugins.md)