---
title: Create a retail organization
description: Create a retail organization to enable management of hierarchical stores and franchises that simplifies store associate management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-create-retail-organization.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Retail]
---

# Create a retail organization

Create a retail organization to enable management of hierarchical stores and franchises that simplifies store associate management.

## Before you begin

Role required: sn\_rtl.retail\_admin

## About this task

## Procedure

1.  Navigate to **All** > **Retail Service Management** > **Retail Organization**.

2.  Select **All Organizations**.

3.  Select **New**.

4.  Fill in the following fields.

<table id="table_opf_xxk_1cc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Identification number

</td><td>

Alphanumeric code used for identifying this retail organization.This field is optional.

</td></tr><tr><td>

Name

</td><td>

The name of this retail organization.

</td></tr><tr><td>

Ownership

</td><td>

The ownership type of this retail organization. Options are:-   Company owned
-   Franchise


</td></tr><tr><td>

Parent Organization

</td><td>

The parent retail organization linked to this retail organization. Defines the hierarchy of the retail organizations that you create.

</td></tr><tr><td>

Type

</td><td>

The type of retail organization. Options are:-   Business Organization
-   Business Group
If you want to create a region or area, select Business Group. If you want to create a store, select Business Organization.

</td></tr><tr><td>

Retail Subtype

</td><td>

The retail subtype. Options are:-   Store
-   Region
-   Division
-   Area
-   District


</td></tr><tr><td>

Business Function

</td><td>

Type of functions the business is involved with-   Type: Glide List
-   Choice list values: Service, Sales
-   Default choice: Service


</td></tr><tr><td>

Manager

</td><td>

The manager associated with this retail organization.The user associated with this value is automatically assigned the Location Manager Contributor responsibility for this location.

</td></tr><tr><td>

Flagship

</td><td>

Indicates whether this retail organization is considered a flagship retail organization location.

</td></tr><tr><td>

Street

</td><td>

The street address at which this organization is located.

</td></tr><tr><td>

City

</td><td>

The city in which this organization is located.

</td></tr><tr><td>

Country

</td><td>

The country in which the organization is located.

</td></tr><tr><td>

ZIP/Postal Code

</td><td>

The ZIP/postal code associated with this organization's location.

</td></tr><tr><td>

Phone

</td><td>

The phone number associated with this retail organization.

</td></tr><tr><td>

Email

</td><td>

The email address associated with this retail organization.

</td></tr><tr><td>

Website

</td><td>

The website associated with this retail organization.

</td></tr></tbody>
</table>5.  Select **Submit.**