---
title: Create a store inquiry case from the Retail portal
description: Create a retail store inquiry case from the Retail portal to report issues on behalf of the store that you're associated with. By using the Retail portal to create a case, you can more efficiently get updated information about your case in real time.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-create-store-service-portal.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage store inquiries, Retail]
---

# Create a store inquiry case from the Retail portal

Create a retail store inquiry case from the Retail portal to report issues on behalf of the store that you're associated with. By using the Retail portal to create a case, you can more efficiently get updated information about your case in real time.

## Before you begin

You must have the Retail Store services plugin installed.

Role required: sn\_rtl\_stre\_servcs.contributor , sn\_rtl\_stre\_servcs.agent, or sn\_rtl\_stre\_servcs.agent\_manager

## About this task

If you're a store manager or associate, you can request information from headquarters \(HQ\) through the Retail portal, A retail HQ agent provides the necessary details to ensure that the store operations follow the policies.

Store Inquiry Case \(sn\_rtl\_stre\_servcs\_inquiry\_case\) is extended from the abstract Retail Case \(sn\_retail\_case\).

**Note:** As a retail user, you can only create cases for the retail organizations that you're a member of.

## Procedure

1.  Navigate to **Home** > **Catalog** > **Catalog Items** > **Store policy inquiry**.

2.  Fill in the information about the request, such as which store the request is for, what the priority of the request is, what the purpose of the inquiry is, and other details.

    |Fields|Description|
    |------|-----------|
    |**Requesting store**|Retail store that is making this request.|
    |**Priority**|Task sequence to resolve this case. The tasks are based on the impact and urgency of this request.|
    |**Briefly describe your policy inquiry**|Brief description about this request.|
    |**Detailed description of the inquiry, including any specific questions**|Details about this request.|

3.  Select **Submit**.


**Parent Topic:**[Manage store inquiries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-manage-store-inquiries.md)