---
title: Create a store inquiry case from a mobile app
description: Create a store inquiry case from a mobile app to report issues on behalf of the store that you’re associated with. By creating case from a mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-creating-request-mobile.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage store inquiries, Retail]
---

# Create a store inquiry case from a mobile app

Create a store inquiry case from a mobile app to report issues on behalf of the store that you’re associated with. By creating case from a mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.

## Before you begin

Role required: Store associate or Store manager

## Procedure

1.  In the Retail mobile application, select **Browse Catalog** > **Store policy inquiry**.

2.  Fill in the information about the request, such as which store the request is for, the priority of the request, purpose of the inquiry, and other details.

    |Fields|Description|
    |------|-----------|
    |**Requesting store**|Retail store that is making this request.|
    |**Priority**|Task sequence to resolve this case. The tasks are based on the impact and urgency of this request.|
    |**Briefly describe your policy inquiry**|Brief description about this request.|
    |**Detailed description of the inquiry including any specific questions**|Details about this request.|


**Parent Topic:**[Manage store inquiries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-manage-store-inquiries.md)