---
title: Manage customer complaints
description: Manage customer complaints by creating and assigning them to HQ persona.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-manage-customer-complaints.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Retail]
---

# Manage customer complaints

Manage customer complaints by creating and assigning them to HQ persona.

For more information on customer complaints, see

-   [Create and assign a retail customer complaint case in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-creating-request-in-workspace.md)
-   [Track a customer complaint case in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-track-a-customer-complaint-case.md)
-   [Close a customer complaint case in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-close-customer-case-workspace.md)
-   [Customer complaint case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-retail-customer-complaint.md)

.

-   **[Create and assign a retail customer complaint case in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-creating-request-in-workspace.md)**  
Create and assign a retail customer complain case in Workspace on behalf of a customer.
-   **[Track a customer complaint case in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-track-a-customer-complaint-case.md)**  
Track the status of a retail customer complaint case in Workspace.
-   **[Close a customer complaint case in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-close-customer-case-workspace.md)**  
Provide a resolution and close a customer complaint case in workspace.