---
title: Manage store inquiries
description: Manage your store inquiry cases by creating, managing, and resolving them by using the retail portal, workspace, or mobile app.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-manage-store-inquiries.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [Retail]
---

# Manage store inquiries

Manage your store inquiry cases by creating, managing, and resolving them by using the retail portal, workspace, or mobile app.

For more information on your store inquiry cases, see the following topics:

-   [Create a store inquiry case from the Retail portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-create-store-service-portal.md)
-   [Manage a store inquiry case from the Retail portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-fulfill-retail-store-service-case.md)
-   [Track a store inquiry case from the Retail portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-track-store-inquiry-case.md)
-   [Create a store inquiry case from a mobile app](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-creating-request-mobile.md)
-   [Manage a store inquiry case from a mobile app](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-fulfill-retail-store-service-case-mobile.md)
-   [Track a store inquiry case from a Retail mobile app](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-tract-store-inquiry-case-retail-mobile-app.md)
-   [Resolve a store inquiry support request from workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-fulfill-retail-store-service-workspace.md)
-   [Store inquiry case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-retail-store-services.md)

-   **[Use ServiceNow Otto for Retail Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/agentic-workflows-now-assist-retail.md)**  
Use ServiceNow Otto to improve and enhance the store inquiry processes in Retail Service Management \(RSM\). The store inquiry AI agent—now part of the ServiceNow Otto brand—enables intelligent automation for store inquiries.
-   **[Create a store inquiry case from the Retail portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-create-store-service-portal.md)**  
Create a retail store inquiry case from the Retail portal to report issues on behalf of the store that you're associated with. By using the Retail portal to create a case, you can more efficiently get updated information about your case in real time.
-   **[Manage a store inquiry case from the Retail portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-fulfill-retail-store-service-case.md)**  
Accept, reject, or close a store inquiry case from the Retail portal. By using the Retail portal, you can handle cases more efficiently and get updated information in real time.
-   **[Track a store inquiry case from the Retail portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-track-store-inquiry-case.md)**  
Track the status of a store inquiry case from the Retail portal. By tracking your case from the Retail portal, you can immediately get visibility into the progress, issues, or status of your case.
-   **[Create a store inquiry case from a mobile app](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-creating-request-mobile.md)**  
Create a store inquiry case from a mobile app to report issues on behalf of the store that you’re associated with. By creating case from a mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.
-   **[Manage a store inquiry case from a mobile app](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-fulfill-retail-store-service-case-mobile.md)**  
Manage a store inquiry case from a mobile app by accepting or rejecting a proposed solution. By managing a case from a mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.
-   **[Track a store inquiry case from a Retail mobile app](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-tract-store-inquiry-case-retail-mobile-app.md)**  
Track the status of a store inquiry case from a mobile app. By tracking your case from a mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.
-   **[Resolve a store inquiry support request from workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-fulfill-retail-store-service-workspace.md)**  
Resolve a store inquiry case with a resolution from your workspace.