---
title: Configuring Retail
description: Plan and configure your implementation of Retail.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-operations-configuring.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Retail]
---

# Configuring Retail

Plan and configure your implementation of Retail.

## Configuration overview

1.  [Activate plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-operations-install.md)
2.  [Assign roles to Retail users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-assign-roles-users.md)

    Assign specific roles to give retail users visibility into organizations and the hierarchies they manage.

3.  [Configure related party configurations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-configure-titles-labels.md)

    Configure the responsibilities of your retail staff by linking related party entity responsibilities to responsibility definitions.

4.  [Create a retail organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-create-retail-organization.md)

    Create a retail organization to enable management of hierarchical stores and franchises that simplifies store associate management.

5.  [Add members to a retail organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-add-members-to-organization.md)

    Add members to your organization to enable them to view and complete tasks within your retail organization.

6.  [Configure your organizational structure](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-configure-organizational-structure.md)

    Configure the structure of your retail organization within Retail Core.

7.  [Set up your retail support team](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-setup-support-team.md)

    Set up your retail support team by creating a group then assigning the sn\_retail.support\_agent role to members of that group.

8.  [Add and configure the Retail KPI widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-portal-configure-retail-kpi-widget.md)

    Add a Retail KPI widget to your portal and modify its data, appearance, and behavior. You can use the Retail KPI widget to display report data in card format on your portal.