---
title: Retail
description: The ServiceNow Retail product empowers managers and associates to manage daily retail operations by automating tasks and resolving issues quickly with self-service, freeing up time to serve customers. It enables seamless two-way communication and visibility between stores and HQ. It helps in delivering a great customer experience while enhancing staff productivity and reducing costs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-operations-overview.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 2
---

# Retail

The ServiceNow® Retail product empowers managers and associates to manage daily retail operations by automating tasks and resolving issues quickly with self-service, freeing up time to serve customers. It enables seamless two-way communication and visibility between stores and HQ. It helps in delivering a great customer experience while enhancing staff productivity and reducing costs.

## Get started

<table id="table_t2v_qm1_qbc" class="nav-card presentation"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn more about the benefits of Retail and how it's used.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-operations-explore.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Install Retail and configure your environment.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-operations-configuring.md)

</td><td>

[Manage customer complaints\[Omitted image "bus-manage.svg"\] Alt text:Create, track, and close customer complaint cases in Workspace.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-manage-customer-complaints.md)

</td></tr><tr><td>

[Manage store inquiries\[Omitted image "bus-customer-service-agent.svg"\] Alt text:Create, manage, track, and resolve the store inquiries through the retail portal, workspace, or mobile app.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-manage-store-inquiries.md)

</td><td>

[Manage Break-Fix cases\[Omitted image "bus-work-order.svg"\] Alt text:Report, track, and resolve equipment failures through Break-Fix cases.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/breakfix-manage-cases.md)

</td><td>

[Manage Store Audit\[Omitted image "bus-audit-management.svg"\] Alt text:Create, generate, and complete store audit cases and tasks.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-store-audit-manage.md)

</td></tr><tr><td>

[Track store inquiry cases\[Omitted image "bus-management-console.svg"\] Alt text:Track store inquiry cases from the Retail portal.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-navigating-retail.md)

</td><td>

[Manage store plans\[Omitted image "bus-task-list.svg"\] Alt text:Manage store plans to plan and schedule generation of cases and tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-manage-store-plans.md)

</td><td>

[Track and monitor store plans\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Track and monitor store plans from the workspace.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/track-monitor-store-plans.md)

</td></tr><tr><td>

[ServiceNow Otto\[Omitted image "bus-ai-sparkle.svg"\] Alt text:Use ServiceNow Otto for Retail Service Management to help headquarters support agents efficiently manage and resolve store inquiries using generative AI.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-now-assist-explore.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get details about Retail components such as fields, tables, and properties.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-operations-reference.md)

</td><td>

 

</td></tr></tbody>
</table>## Additional resources

-   Learn more about what's new and changed in this release at [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/retail-rn.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/retail-rn.md).
-   Log into your ServiceNow account and find additional information about implementing and deploying Financial Services Operations features at [Best Practices](https://mynow.servicenow.com/now/best-practices/home).
-   Work with an implementation specialist to streamline your Financial Services Operations setup process. To learn more, see [ServiceNow Impact](https://www.servicenow.com/success.html).
-   Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=a4d172da47f33658db63fb25126d43e8&s=1&ssa=3).
-   Connect with other Retail users in the [Retail and Hospitality community forum](https://www.servicenow.com/community/retail-hospitality/ct-p/industry-retail-hospitality).
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now)