---
title: View your organization's knowledge articles from the Retail portal
description: View the knowledge articles that were posted by your organization directly from the Retail portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-portal-view-knowledge-articles.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Track cases and tasks from the Retail portal, Retail]
---

# View your organization's knowledge articles from the Retail portal

View the knowledge articles that were posted by your organization directly from the Retail portal.

## Before you begin

Role required: Store associate, Store manager, Regional manager

## Procedure

1.  From the Retail portal, select **Knowledge** in the menu bar.

2.  Find and select the knowledge article that you want to review.

    -   In the **Search Knowledge** field, enter the keywords to search for an article and select the Search icon \(\[Omitted image "search\_icon.png"\] Alt text: search icon.\).
    -   Select an article from the **Top Rated Articles** or **Most Viewed Articles** lists.
    -   From the Categories list, filter the articles by selecting a category.