---
title: Retail portal
description: Retail portal provides an enhanced experience to use self-service tools, view cases, and gain visibility into metrics for your retail organizations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-portal.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Explore, Retail]
---

# Retail portal

Retail portal provides an enhanced experience to use self-service tools, view cases, and gain visibility into metrics for your retail organizations.

\[Omitted image "z-retail-portal.png"\] Alt text: Retail Portal landing page

The Retail portal landing page provides the following information at a glance:

-   Custom KPIs related to your retail organization's cases. Select a KPI to view a more detailed list.
-   Cases and tasks recently updated by your team.
-   Popular articles from your knowledge base.

The key features that are available on the home page of the Retail portal:

-   Catalog: Accessing catalog items such as store inquiry
-   Cases & tasks: Viewing and managing cases and tasks
    -   Assign a case or task to yourself
    -   Close cases
-   Knowledge: Viewing knowledge articles
-   More Information: Viewing your associated retail organizations

Retail portal provides a responsive portal experience that can be used by the team members of your retail organization from retail associates to retail managers.

For information on using Retail portal, see the following topics:

-   [Add and configure the Retail KPI widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-portal-configure-retail-kpi-widget.md)
-   [Create a store inquiry case from the Retail portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-create-store-service-portal.md)
-   [Manage a store inquiry case from the Retail portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-fulfill-retail-store-service-case.md)
-   [Track cases and tasks from the Retail portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-navigating-retail.md)

**Parent Topic:**[Exploring Retail](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-operations-explore.md)