---
title: HQ communications case
description: The HQ communications case enables effective coordination between HQ teams. It facilitates the execution of assigned work and allows HQ teams to monitor progress. This case type is included in the Retail HQ operations plugin.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-retail-hq-operations.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Prebuilt Retail case types, Retail case types, Explore, Retail]
---

# HQ communications case

The HQ communications case enables effective coordination between HQ teams. It facilitates the execution of assigned work and allows HQ teams to monitor progress. This case type is included in the Retail HQ operations plugin.

\[Omitted image "z-retail-hq-opertaion.png"\] Alt text: List of Retail HQ operations cases

For information on the components installed with HQ communications case, see [Components installed with Retail HQ Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-components-retail-hq-operations.md).

**Parent Topic:**[Retail case types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-retail-case-types-revamp.md)