---
title: Store inquiry case
description: The store inquiry case type facilitates seamless communication between store teams and headquarters, enabling efficient exchange of operational queries, information, and issues. This case type is included in the Retail store services plugin.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-retail-store-services.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Prebuilt Retail case types, Retail case types, Explore, Retail]
---

# Store inquiry case

The store inquiry case type facilitates seamless communication between store teams and headquarters, enabling efficient exchange of operational queries, information, and issues. This case type is included in the Retail store services plugin.

\[Omitted image "z-store-inquiry1.png"\] Alt text: Retail Store Inquiry case details

The store inquiry case type, built on Retail Core. It enable store associates and managers to create store inquiry cases for operational questions or issues. These cases are then fulfilled by headquarters.

By using the store inquiry case type, retail stores can: 

-   Reduce errors and costs associated with operational questions, information, or issues.

-   Reduce compliance issues and improves processes.

-   Improve employee productivity.


## Store employee creates a store inquiry case to inquire about store-to-store transfer process. This request is made to seek information on transfer policy and eligibility criteria

For information on the components installed with store inquiry case type, see [Components installed with Retail Store Services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-components-store-services.md).

**Parent Topic:**[Retail case types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-retail-case-types-revamp.md)