---
title: Track an In-store operations case created from a store plan
description: Monitor the progress of an In-store operations case from the CSM/FSM Configurable Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/rahi-retail-track-in-store-case.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Track In-store operations cases and tasks, Manage store plans, Retail]
---

# Track an In-store operations case created from a store plan

Monitor the progress of an In-store operations case from the CSM/FSM Configurable Workspace.

## Before you begin

Role required: sn\_rtl\_instore\_ops.manager

## Procedure

1.  In **CSM/FSM Configurable Workspace**, navigate to **Retail cases**.

2.  Select **All**.

3.  Select an In-store operations case to monitor.

4.  Review the case details.

    You can edit and save case details, or select **Close case** to close the case.


**Parent Topic:**[Track In-store operations cases and tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-in-store-ops-track.md)