---
title: Work on a quick in-store case on Retail Mobile
description: Assign, edit, add tasks to, and close a case that was created with Create work item for store in the Retail Mobile app.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/t\_work-adhoc-case-mobile.html
release: australia
topic_type: task
last_updated: "2026-10-05"
reading_time_minutes: 1
keywords: [in-store case]
breadcrumb: [Quick case and task creation for in-store issues, Retail]
---

# Work on a quick in-store case on Retail Mobile

Assign, edit, add tasks to, and close a case that was created with Create work item for store in the Retail Mobile app.

## Before you begin

Role required: `sn_rtl_instore_ops.associate`, `sn_rtl_instore_ops.manager`, or `sn_rtl_instore_ops.manager_contributor`

## About this task

The case screen has three tabs: **Details**, **Activity**, and **Tasks**. The actions you see depend on whether the case is assigned.

-   Before the case is assigned, the overflow menu shows **Assign case**, **Edit case**, **Close case**, and **Add task**. **Assign case** and **Assign to me** are at the bottom of the screen.
-   After the case is assigned, **Close case** moves to the bottom of the screen.
-   Area and region managers don't see **Assign case** or **Assign to me**.

## Procedure

1.  In the Retail Mobile app, open the case from **All cases** or the **My work** tab on the home screen.

2.  Do any of the following actions.

    -   To take the case yourself, tap **Assign to me**.
    -   To assign the case to someone else, tap **Assign case** and select the person.
    -   To change case details, open the overflow menu and tap **Edit case**. You can change **Short description**, **Priority**, **Description**, **Assigned to**, **Assignment group**, and **Due date**. **Short description** and **Priority** are required.
    -   To break the work into tasks, tap **Add task** at the bottom of the **Tasks** tab or in the overflow menu. For details, see [Add a task to a case on Retail Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/t_add-task-mobile.md).
    -   To close the case, tap **Close case**. Optionally, enter **Resolution notes** and add an attachment, and then tap **Submit**. If you're an area or region manager, confirm the close in the Yes/No popup.

## Result

When someone is assigned, the case moves from New to Open and the assignee gets a push notification. When you close the case, it moves to Closed, even if it has open tasks. Every change is recorded on the **Activity** tab.

**Parent Topic:**[Quick case and task creation for in-store issues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/c_adhoc-case-task-creation.md)