---
title: Work on a quick in-store task on Retail Mobile
description: Assign, edit, and close a task that belongs to a quick in-store case in the Retail Mobile app.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/t\_work-adhoc-task-mobile.html
release: australia
topic_type: task
last_updated: "2026-10-05"
reading_time_minutes: 1
keywords: [in-store task]
breadcrumb: [Quick case and task creation for in-store issues, Retail]
---

# Work on a quick in-store task on Retail Mobile

Assign, edit, and close a task that belongs to a quick in-store case in the Retail Mobile app.

## Before you begin

Role required: `sn_rtl_instore_ops.associate`, `sn_rtl_instore_ops.manager`, or `sn_rtl_instore_ops.manager_contributor`

## About this task

The actions you see on a task depend on whether it's assigned.

-   Before the task is assigned, the overflow menu shows **Edit task** and **Close task**. Store associates and store managers also see **Assign task** in the overflow menu, and **Assign task** and **Assign to me** at the bottom of the screen. Area and region managers don't see **Assign task** or **Assign to me**.
-   After the task is assigned, **Close task** moves to the bottom of the screen.

## Procedure

1.  Open the parent case, tap the **Tasks** tab, and tap the task.

2.  Do any of the following actions.

    -   To take the task yourself, tap **Assign to me**.
    -   To assign the task to someone else, tap **Assign task** and select the person.
    -   To change task details, open the overflow menu and tap **Edit task**. You can change **Short description**, **Priority**, **Description**, **Assigned to**, **Assignment group**, and **Due date**. Area and region managers don't see the assignment fields.
    -   To close the task, tap **Close task** and confirm.

## Result

When someone is assigned, the task moves from Pending Assignment to Accepted and the assignee gets a push notification. When you close the task, it moves to Closed Complete.

**Parent Topic:**[Quick case and task creation for in-store issues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/c_adhoc-case-task-creation.md)