---
title: Work on a quick in-store task on the Retail Portal
description: Assign, edit, and close a task that belongs to a quick in-store case on the Retail Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/t\_work-adhoc-task-portal.html
release: australia
topic_type: task
last_updated: "2026-10-05"
reading_time_minutes: 1
keywords: [in-store task]
breadcrumb: [Quick case and task creation for in-store issues, Retail]
---

# Work on a quick in-store task on the Retail Portal

Assign, edit, and close a task that belongs to a quick in-store case on the Retail Service Portal.

## Before you begin

Role required: `sn_rtl_instore_ops.associate`, `sn_rtl_instore_ops.manager`, or `sn_rtl_instore_ops.manager_contributor`

## About this task

The task page has **Activity** and **Attachments** tabs. **Close task** is always next to the overflow menu. The overflow menu contains **Edit task** and, for store associates and store managers only, **Assign to me**.

## Procedure

1.  Open the parent case, select the **Tasks** tab, and select the task.

2.  Do any of the following actions.

    -   To take the task yourself, from the overflow menu, select **Assign to me**.
    -   To change task details or assign the task to someone else, from the overflow menu, select **Edit task**. You can change **Priority**, **Assignment group**, **Assigned to**, **Short description**, and **Description**. Area and region managers can't change **Assignment group** or **Assigned to**.
    -   To close the task, select **Close task** and confirm.

## Result

When someone is assigned, the task moves from Pending Assignment to Accepted and the assignee gets a push notification in the Retail Mobile app. When you close the task, it moves to Closed Complete.

**Parent Topic:**[Quick case and task creation for in-store issues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/c_adhoc-case-task-creation.md)