---
title: Track a store case from an HQ case
description: Track a store case from an HQ case to view the status.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/retail-industry/track-store-case-hq-case.html
release: australia
topic_type: task
last_updated: "2026-10-05"
reading_time_minutes: 1
breadcrumb: [Track and monitor store plans, Retail]
---

# Track a store case from an HQ case

Track a store case from an HQ case to view the status.

## Before you begin

Role required: HQ communications: sn\_rtl\_hq\_ops.agent\_manager or sn\_rtl\_hq\_ops.location\_manager. Store audit plans: sn\_rtl\_store\_audit.plan\_author with sn\_rtl\_store\_audit.audit\_manager or sn\_rtl\_store\_audit.location\_audit\_manager.

## Procedure

1.  Navigate to **Store Plan** > **All**.

2.  Select a store plan, and then select the **Track Plan** tab.

3.  In the navigation tree, select the node for the records that you want to review.

    |Node|Description|
    |----|-----------|
    |HQ case|Lists the HQ case generated for the selected occurrence.|
    |HQ tasks|Each HQ task template item is displayed as a separate node, showing the HQ tasks created from that template item.|
    |Store cases|Lists the store cases generated under the plan for the selected occurrence.|
    |Store task|Lists the store tasks for the selected occurrence. Each store task template item is displayed as a separate node, showing the store tasks created from that template item.|

4.  Open a store case from the list to view its details.

    For the states behind the **All**, **Open**, **Closed**, and **Overdue** tabs, and the filters available on store cases and store tasks, see [Hierarchical list view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/rahi-retail-hierarchical-list-view.md).


**Parent Topic:**[Track and monitor store plans](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/retail-industry/track-monitor-store-plans.md)