---
title: Service Portal roles
description: These roles are available for the application
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/roles-by-product/roles\_serviceportal.html
release: australia
topic_type: reference
last_updated: "2024-03-11"
reading_time_minutes: 1
breadcrumb: [Roles for all products]
---

# Service Portal roles

These roles are available for the application

<table><thead><tr><th>

Role

</th><th>

Description

</th><th>

Contains roles

</th><th>

Groups with this role

</th><th>

Special considerations

</th></tr></thead><tbody><tr><td>

Announcements administrator \[announcement\_admin\]

</td><td>

Manages posting announcements to portals.

</td><td>

None.

</td><td>

None.

</td><td>

**Note:** Avoid granting an admin role when more specialized roles are available.

</td></tr><tr><td>

Portal analytics administrator \[portal\_analytics\_admin\]

</td><td>

Can create Usage Insights settings for Service Portal.

</td><td>

None

</td><td>

None.

</td><td>

**Note:** Avoid granting an admin role when more specialized roles are available.

</td></tr><tr><td>

Portal analytics viewer \[portal\_analytics\_viewer\]

</td><td>

Users with this role can view the **Analytics Dashboard** link and settings within in the application navigator, and have viewer role permissions for portal metrics in the Usage Insights Dashboard.

</td><td>

None.

</td><td>

None.

</td><td>

None

</td></tr><tr><td>

Service Portal administrator \[sp\_admin\]

</td><td>

Manages the configuration of portals created by Service Portal.

</td><td>

-   evam\_admin
-   taxonomy\_admin
-   search\_application\_admin
-   announcement\_admin

</td><td>

None.

</td><td>

**Note:** Avoid granting an admin role when more specialized roles are available.

</td></tr></tbody>
</table>**Parent Topic:**[Roles for all products](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/roles-by-product/roles-for-all-products.md)