---
title: Configure a generative AI skill
description: You have the option to review the details, edit the configuration of a skill, and reactivate it in the Guided Setup.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/activate-skills-now-assist-vulnerability-response.html
release: australia
topic_type: task
last_updated: "2026-07-29"
reading_time_minutes: 3
breadcrumb: [Configure AI skills and agentic workflows for USEM, Implement, Unified Security Exposure Management, Security Operations]
---

# Configure a generative AI skill

You have the option to review the details, edit the configuration of a skill, and reactivate it in the Guided Setup.

## Before you begin

**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-native-sku-overview.md).

**Important:** Some generative AI skills, AI agents, and agentic workflows are turned on by default. For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills-on-by-default.md).

Role required: admin

## Procedure

1.  Navigate to **All** > **Now Assist Admin** > **Skills**.

2.  With **Technology** selected in the navigation panel, select **Security Operations** from the list.

    The skills for Security Operations page is displayed. ServiceNow Otto for Unified Security Exposure Management skills are activated by default and supported for ServiceNow Otto for Unified Security Exposure Management starting with Zurich Patch 4. You can only see the skills you are entitled to.

    **Note:**

    Upgrading the Now Assist plugins will activate any designated skills that were previously untouched by the customer.

    -   If you have the plugins installed but never touched the configuration \(never activated the skill nor adjusted associated roles\) of a skill, any Default On skill will be activated on a per skill basis upon upgrading.
    -   If you have previously toggled a skill from active to inactive, or if you have updated any roles for that skill, that skill will remain inactive upon upgrading.
    -   You maintain full control over deactivating individual skills at any time after activation.
    The following steps are optional. You must deactivate a skill to configure it using the Guided Setup.

3.  Select **Deactivate skill** in the Options menu on the card for the skill that you want configure.

4.  Select **Activate skill**.

    The Guided Setup is displayed.

5.  Follow the steps to configure and activate the skill using the Guided Setup.

    **Note:** Some skills do not require all the configuration steps listed below. Select the only tasks that are displayed in the left panel and follow the prompts. After you have completed the tasks, activate the skill.

6.  Select the General Details page followed by **Save and Continue**.

    This page is read-only.

7.  Choose one of the following options to define availability.

<table id="choicetable_e25_bvj_1cc"><thead><tr><th align="left" id="d316512e211">

Option

</th><th align="left" id="d316512e214">

Description

</th></tr></thead><tbody><tr><td id="d316512e220">

**Skill is always available**

</td><td>

Skill is always available to users \(Default\).

</td></tr><tr><td id="d316512e229">

**Customize skill availability**

</td><td>

The skill is available only when certain conditions are met.Use the condition builder to set your conditions.

</td></tr></tbody>
</table>8.  Select **Save and continue**.

9.  Define access.

    **Note:**

    -   For the SPC Setup Connector skill, the sn\_spc\_cxf.admin role is displayed. This role is required to configure SPC API connectors with advance scripting with the Connector builder.
    -   For the Vulnerable item deduplication skill, the sn\_vul\_ai.run\_vi\_dedup\_job role is displayed. This role is required to run the deduplication jobs from the workspace.
    -   For the Recommend preferred solution for VIT skill, the sn\_vul\_ai.run\_suggest\_solution role is displayed. This role is required to run the recommended solution feature for vulnerable items.
    -   The sn\_vul\_ai.read\_suggest\_solution\_job role is required to run the scheduled job for remediation tasks, view the Recommend Solution Job \[sn\_vul\_ai\_suggest\_solution\_job\] table, and view run status.
    You can edit these roles, but you might prefer to leave them as the default settings for this step.

10. Select **Save and continue**.

11. Determine where you'd like to display the skill and who can view it in the workspace.

    |Option|Description|
    |------|-----------|
    |**In-product desktop**|Now Assist skills are displayed on forms and workspaces.|
    |**User roles**|Select the expand icon \(\[Omitted image "chevron-right-fill-24.svg"\] Alt text: Right arrow that indicates information is not displayed\) so the role from the Define access step is displayed in the list.|

12. Select **Save and continue**.

13. Review your choices and select **Activate** to complete the configuration for the skill.

14. Select **Return to Security Operations** to return to the skills for Security Operations page.

    You are now ready to review [Using generative AI skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/using-now-assist-skills-vulnerability-response.md).