---
title: Add participants to a conference call
description: Add participants to a conference call using the search option on the Start conference call pop-up to find and add the required participants. You can also add participants by selecting the participants from the Recommendations list, which provides participant recommendations to add to the conference call.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/security-incident-response/add-participants-conference-call.html
release: australia
product: Security Incident Response
classification: security-incident-response
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Major Security Incident Management Conference Call Integration, Integrate, Major Security Incident Management, Security Incident Response, Enterprise security case management applications, Security Operations]
---

# Add participants to a conference call

Add participants to a conference call using the search option on the **Start conference call** pop-up to find and add the required participants. You can also add participants by selecting the participants from the Recommendations list, which provides participant recommendations to add to the conference call.

## Before you begin

Role required: sn\_msi.workspace\_manager

## About this task

The user \(host\) who initiates the conference call is automatically added to the list of selected participants. All the users associated with the major security incident are available by default under the Recommendations list.

The call participants can include the following:

-   Users who have been assigned specific responsibilities.
-   Ad hoc or on-demand contacts
-   Other third-party contacts

## Procedure

1.  Navigate to **Workspaces** > **Major Security Incident Management**.

2.  From the Major Security Incident list, select the major security incident that you're trying to resolve on the conference call.

3.  Select the \[Omitted image "msim-conf-call-icon.png"\] Alt text: Conference call icon on the right-context menu to view the details of the conference calls.

    This includes details like conference bridge name, organizer name, date, time, duration of the call, active and inactive participants.

4.  Select \[Omitted image "msim-options.png"\] Alt text: Meeting options next to the active conference call and select the **Add Participants** option.

    \[Omitted image "msim-add-participants.png"\] Alt text: Steps to add participants to a conference call

5.  You can use the search option to find and add the required participants or select the participants from the **Recommendations** list, which provides participant recommendations to add to the conference call.

6.  After selecting the participants, provide a brief description of the reason for starting the conference call in the Description field.

    All the participants are notified through email, and they're also notified through the respective conference bridge that was selected. The participants can use the link from the email notification or the notification from the selected conference bridge to join the call.

7.  Alternatively, you can add participants by selecting the **Copy invite** option on the Conference calls section on the right-context menu, and you can share with the required participants.


**Parent Topic:**[Major Security Incident Management Conference Call Integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/integrate-msim-conference-calls.md)

**Related topics**  


[Start a conference call]()

[Mute participants in a conference call]()

[View conference call details]()

[Integrate MSIM Conference Calls with Microsoft Teams]()

[Integrate MSIM Conference Calls with Zoom]()

[Integrate MSIM Conference Calls with Cisco Webex]()