---
title: Manage tasks using the List view
description: Track and manage all the tasks associated with a major security incident using the List view.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/security-incident-response/manage-tasks-using-list-view.html
release: australia
product: Security Incident Response
classification: security-incident-response
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 4
breadcrumb: [Manage tasks in a Major Security Incident, Use, Major Security Incident Management, Security Incident Response, Enterprise security case management applications, Security Operations]
---

# Manage tasks using the List view

Track and manage all the tasks associated with a major security incident using the List view.

The List view displays the details of all the tasks associated with the major security incident like Task number, priority, current state, assigned to, assigned group. Using these list categories and filters, you can quickly find and track the required tasks that you need to work on in a major security incident.

## Create a task using the List view

Role required: sn\_msi.workspace\_manager.

MSI Managers can create a task in the List view using the following steps:

1.  Navigate to **Workspaces** > **Major Security Incident Management** > **Major Security Incidents**.
2.  Select the **Lists** view.
3.  Choose the required major security incident record.
4.  Select the **Tasks** tab.

    \[Omitted image "msim-tasks-create-list-view.png"\] Alt text: Create a task using the List view

5.  Select **List view**, and choose **New task**.
6.  On the form, fill in the fields.

<table id="table_snp_4sn_21c"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Number

</td><td>

A unique number that is automatically generated for the selected task. This field isn’t editable.

</td></tr><tr><td>

Incident

</td><td>

Major security incident number. This field isn’t editable.

</td></tr><tr><td>

Title

</td><td>

Provide a name for the task.

</td></tr><tr><td>

Due date

</td><td>

Select a due date and time for the task to be completed. Select a date using the **Calendar** option and specify the time on the **Select Time** section.

</td></tr><tr><td>

Description

</td><td>

Provide a unique description for the task.

</td></tr><tr><td>

Priority

</td><td>

Select the priority of the task to determine when the task is performed. The priority can be one of the following values:-   **None**
-   **1 - Critical**
-   **2 - High**
-   **3 - Moderate**
-   **4 - Low**
-   **5- Planning**


</td></tr><tr><td>

State

</td><td>

Select the current state of the task. The state can be one of the following:-   **Draft**
-   **Analysis**
-   **In Progress**
-   **Closed**
The default state is **Draft**.

</td></tr><tr><td>

Assignment group

</td><td>

Select an assignment group of the user to assign the task using the search option.

</td></tr><tr><td>

Assigned to

</td><td>

Select the user to assign the task using the search option.

</td></tr><tr><td>

Affected assets

</td><td>

Select the affected assets by the task using the search option.

</td></tr><tr><td>

Affected users

</td><td>

Select the affected users by the task using the search option.

</td></tr></tbody>
</table>7.  Select **Create** to create the task.

## View and modify a task using the List view

Role required: sn\_msi.workspace\_manager.

MSI Managers can view the details of a task and activity information from the MSI Responders, and modify a task in the List view using the following steps

1.  Navigate to **Workspaces** &gt; **Major Security Incident Management** &gt; **Major Security Incidents**.
2.  Select the **Lists** view.
3.  Choose the required major security incident record.
4.  Select the **Tasks** tab, and choose **List view**.
5.  Choose the desired Task on the list view to view the details of the task.
6.  On the Task Info section, you can modify the following details:

<table id="table_f1w_f1r_21c"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Number

</td><td>

A unique number that is automatically generated for the selected task. This field isn’t editable.

</td></tr><tr><td>

Incident

</td><td>

Major security incident number. This field isn’t editable.

</td></tr><tr><td>

Title

</td><td>

Provide a name for the task.

</td></tr><tr><td>

Due date

</td><td>

Select a due date and time for the task to be completed. Select a date using the **Calendar** option and specify the time on the **Select Time** section.

</td></tr><tr><td>

Description

</td><td>

Provide a unique description for the task.

</td></tr><tr><td>

Priority

</td><td>

Select the priority of the task to determine when the task is performed. The priority can be one of the following values:-   **None**
-   **1-Critical**
-   **2 - High**
-   **3 - Moderate**
-   **4 - Low**
-   **5- Planning**


</td></tr><tr><td>

State

</td><td>

Select the current state of the task. The state can be one of the following:-   **Draft**
-   **Analysis**
-   **In Progress**
-   **Closed**
The default state is **Draft**.

</td></tr><tr><td>

Assignment group

</td><td>

Select an assignment group of the user to assign the task using the search option.

</td></tr><tr><td>

Assigned to

</td><td>

Select the user to assign the task using the search option.

</td></tr><tr><td>

Affected assets

</td><td>

Select the affected assets by the task using the search option.

</td></tr><tr><td>

Affected users

</td><td>

Select the affected users by the task using the search option.

</td></tr></tbody>
</table>7.  Select the **Activity** section to view the activity details from the MSI Responders.

    Use the Activity section to add your work notes and comments, and post your activity privately and also add additional comments as required using the Compose section. Save the activity after you post your work notes and comments to view the added activity or worknotes in the Activity section.

    \[Omitted image "mism-tasks-list-view-update.png"\] Alt text: Activity section on the List view

    **Note:** Select the **Show more** details link to view the details of a specific security incident record, which is associated with that major security incident.

8.  Select **Save** to update the task information.

    The task information gets updated instantly.

9.  You can also perform the following actions on the List view:
    1.  Select the **Refresh** icon to refresh the list of tasks on the List view.
    2.  Select the **Settings** icon, and use the **Edit columns** option to modify the list of columns that appear on the List view. Use the **Reset widths** option to reset the widths of the columns.

## Delete a task using the List view

Role required: sn\_msi.workspace\_manager.

MSI Manager can delete a task in the List view using following steps:

1.  Navigate to **Workspaces** &gt; **Major Security Incident Management** &gt; **Major Security Incidents**.
2.  Select the **Lists** view.
3.  Choose the required major security incident record.
4.  Select the **Tasks** tab.
5.  Select **List view**.
6.  Choose a Task that you want to delete from the list.
7.  In the Major security incident task pop-up, select the **Delete** option.

    The Delete task pop-up appears requesting you to confirm the deletion of the task.

8.  Select **Delete**.

**Parent Topic:**[Manage tasks in a Major Security Incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/tasks-tab.md)

**Related topics**  


[Manage tasks using the Visual Task Board]()