---
title: Microsoft Teams Chat Connector troubleshooting for MSIM
description: Troubleshooting the scheduled jobs, system properties, and Microsoft Teams flow designer subflows for Microsoft Teams chat connector.Scheduled jobs are automated jobs that are run to process the notifications from Microsoft Teams chat connector and renew the Microsoft Teams subscriptions on a recurring schedule.View this section to understand the Microsoft Teams related flow designer subflows used to administer the Chat Channel\(s\) creation and user access from Major Security Incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/security-incident-response/microsoft-teams-chat-connector-troubleshooting-for-msim.html
release: australia
product: Security Incident Response
classification: security-incident-response
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure Microsoft Teams, Configure, Major Security Incident Management, Security Incident Response, Enterprise security case management applications, Security Operations]
---

# Microsoft Teams Chat Connector troubleshooting for MSIM

Troubleshooting the scheduled jobs, system properties, and Microsoft Teams flow designer subflows for Microsoft Teams chat connector.

Verify chat connector process scheduled jobs in case if collaboration chat messages aren’t posted on:

-   Microsoft Teams.
-   On the external collaboration activity stream of the MSIM workspace.


**Parent Topic:**[Configure Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/chat-channel-provider-config.md)

## Scheduled jobs for Microsoft Teams

Scheduled jobs are automated jobs that are run to process the notifications from Microsoft Teams chat connector and renew the Microsoft Teams subscriptions on a recurring schedule.

Role required: admin.

-   **MS Teams Chat Connector: Process Notification**

    For each chat message event, a notification is received which has the Resource ID and the notification stored in a table. A schedule job is run for every 30 seconds to pick unprocessed notifications and query the Microsoft Teams API to get the actual message contents, which are further stored in a different table.

-   **MS Teams Chat Connector: Renew Subscriptions**

    For each channel within the team, subscriptions are created to get notified of the created, updated, and deleted events. This subscription is active only for 60 minutes. The subscriptions are renewed every 25 minutes through the Microsoft Teams Connector: Renew Notification schedule job.


## Microsoft Teams Chat Connector Functional Flow

View this section to understand the Microsoft Teams related flow designer subflows used to administer the Chat Channel\(s\) creation and user access from Major Security Incident.

### Before you begin

Role required: sn\_msi.workspace\_admin

### Procedure

1.  Navigate to **All** > **Flow Designer**.

2.  Add Members to Channel.

3.  Add Members to Team.

4.  Archive Team.

5.  Chat Team and Channels Creation.

6.  Create Channel Subscription.

7.  Create Channel with Users.

8.  Create Subscription for General Channel.

9.  Create Team.

10. Delete Channel.

11. Remove Members from Channel.

12. Rename Channel.

13. Renew Channel Subscription.

14. Team and Channel Creation.

15. Validate MS Teams Connection.