---
title: Mute participants in a conference call
description: As an MSI manager or a conference call host, you have the option to mute a particular participant or all the participants on the conference call.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/security-incident-response/mute-unmute-participants.html
release: australia
product: Security Incident Response
classification: security-incident-response
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Major Security Incident Management Conference Call Integration, Integrate, Major Security Incident Management, Security Incident Response, Enterprise security case management applications, Security Operations]
---

# Mute participants in a conference call

As an MSI manager or a conference call host, you have the option to mute a particular participant or all the participants on the conference call.

## Before you begin

Role required: sn\_msi.workspace\_manager

Before starting this procedure, verify that there’s an active conference call with one or more participants.

## Procedure

1.  Navigate to **Workspaces** > **Major Security Incident Management**.

2.  From the Major Security Incident list, select the major security incident that you're trying to resolve on the conference call.

3.  Select the \[Omitted image "msim-conf-call-icon.png"\] Alt text: Conference call icon on the right-context menu to view the details of the conference calls.

4.  Select **Join call** on the active conference bridge.

5.  After joining the conference call, select a participant that you want to mute and select **Mute** on the conference bridge.

6.  To mute all participants on the conference call, select **Participants** in the meeting controls and select **Mute All**.


**Parent Topic:**[Major Security Incident Management Conference Call Integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/integrate-msim-conference-calls.md)

**Related topics**  


[Start a conference call]()

[Add participants to a conference call]()

[View conference call details]()

[Integrate MSIM Conference Calls with Microsoft Teams]()

[Integrate MSIM Conference Calls with Zoom]()

[Integrate MSIM Conference Calls with Cisco Webex]()