---
title: Resolve security incidents
description: Chat with an AI agent in the ServiceNow Otto panel to help you create a resolution plan for a security incident and to resolve it.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/security-incident-response/now-assist-sir-resolve-incident-ai-workflow.html
release: australia
product: Security Incident Response
classification: security-incident-response
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use agentic workflows, Use, Security Incident Response Workspace, Security Incident Response, Enterprise security case management applications, Security Operations]
---

# Resolve security incidents

Chat with an AI agent in the ServiceNow Otto panel to help you create a resolution plan for a security incident and to resolve it.

## Resolve security incident agentic workflow overview

Use the Resolve security incident agentic workflow to fetch incident details, knowledge articles and similar closed security incidents, get a resolution plan, and resolve the security incident.

To modify this agentic workflow, [duplicate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/clone-aia-usecase.md) it, adjust the settings to suit your specific needs, and activate the duplicated version of the agentic workflow instead.

## Agents used in the Resolve security incident agentic workflow

The Resolve security incident agentic workflow contains the following AI agents:

-   Security incident resolution AI agent
-   Exchange online integration handling AI agent
-   Security incident wrap up generator AI agent
-   Observable analysis AI agent
-   Security incident activities handling AI agent
-   EDR AI agent

-   **[Resolve a security incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/resolve-sir-incident-aiagent.md)**  
Chat with an AI agent in the ServiceNow Otto panel to resolve an incident.

**Parent Topic:**[Using agentic AI workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/using-now-assist-ai-agents-sir.md)