---
title: Playbook for Successful VPN Attempts from the Service Accounts - Corp/Cloud
description: This playbook provides systematic remediation steps to investigate incidents that track successful login attempts from service accounts through VPN. Service accounts aren’t supposed to have login events from a VPN, and such events could be indicators of either brute force or possible exposure of the account's credentials.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/security-incident-response/playbook-successful-vpn-attempts.html
release: australia
product: Security Incident Response
classification: security-incident-response
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Flow-based Playbooks, Security Incident Response playbooks, Playbook Resources, Security Incident Response, Enterprise security case management applications, Security Operations]
---

# Playbook for Successful VPN Attempts from the Service Accounts - Corp/Cloud

This playbook provides systematic remediation steps to investigate incidents that track successful login attempts from service accounts through VPN. Service accounts aren’t supposed to have login events from a VPN, and such events could be indicators of either brute force or possible exposure of the account's credentials.

-   **[Set up the Successful VPN Attempts from the Service Accounts playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/playbook-setup-successful-vpn-attempts.md)**  
Use the following steps to set up the Successful VPN Attempts from the Service Accounts playbook.
-   **[Use the Successful VPN Attempts from the Service Accounts playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/playbook-using-successful-vpn-attempts.md)**  
Use this playbook to investigate incidents that track successful login attempts from service accounts through VPN. The following steps give you a walkthrough of the actions, tasks, and subflows that are available in the Successful VPN Attempts from the Service Accounts playbook.

**Parent Topic:**[Flow-based Playbooks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/playbook-flow-based.md)