--- title: Request generative AI skills description: Request a security incident summary or closure notes from the ServiceNow Otto panel. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/security-management/security-incident-response/request-genai-from-now-assist-panel-now-assist-sec-incident.html release: australia product: Security Incident Response classification: security-incident-response topic_type: task last_updated: "2026-03-12" reading_time_minutes: 2 keywords: [Now Assist Security Operations] breadcrumb: [Use generative AI skills, Use, Security Incident Response Workspace, Security Incident Response, Enterprise security case management applications, Security Operations] --- # Request generative AI skills Request a security incident summary or closure notes from the ServiceNow Otto panel. ## Before you begin See [ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-overview.md) for how to activate the panel. Roles required: si\_analyst, si\_manager, or sn\_si.basic ## Procedure 1. Log in to an instance where the ServiceNow Otto for Security Incident Response \(SIR\) application is installed. 2. In the legacy Core UI, navigate to **All** > **Security Incident** > **Incidents** and open a security incident that is assigned to you. 3. Alternatively, navigate to **All** > **Security Incident** > **Security Incident Response Workspace** and open a security incident that is assigned to you. 4. Select the ServiceNow Otto icon \(\[Omitted image "icon-ai-sparkle.png"\] Alt text: AI Sparkle icon.\) icon.

Option	Description
Generate resolution notes	In the panel, select Generate resolution notes. The closure notes generated in the panel are identical to those generated when you close a security incident from a record. Closure notes for security incidents are created based on any actions taken for remediation and containment, and other relevant details related to their closure. Note: You might want to review the generated text and make sure it's accurate before you close the security incident. Edit the notes or delete them to provide your own. See [Generate closure notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/generate-closure-notes-si-now-assist-sec-incident.md) for more information.
Summarize a security incident	In the panel, select Summarize a record. The summary generated in the panel is identical to the one that you generate from a security incident record. Summaries generated by AI might miss key details. You might prefer to review the summary for accuracy and completeness before you proceed. See [Summarize a security incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/summarize-security-incident-now-assist-sec-incident.md) for more information.
Generate correlation insights	In the panel, select Generate correlation insights. Correlation insights from the panel to help you connect past events to the security incident you're working on. See [Exploring correlation insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/generating-insights-for-now-assist-for-security.md) and [Generate correlation insights in the ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/generate-correlation-insights-now-assist-for-security.md) for more information.

**Parent Topic:**[Using ServiceNow Otto for Security Incident Response \(SIR\) generative AI skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/using-now-assist-for-security.md)

Option	Description
Generate resolution notes	In the panel, select Generate resolution notes. The closure notes generated in the panel are identical to those generated when you close a security incident from a record. Closure notes for security incidents are created based on any actions taken for remediation and containment, and other relevant details related to their closure. Note: You might want to review the generated text and make sure it's accurate before you close the security incident. Edit the notes or delete them to provide your own. See [Generate closure notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/generate-closure-notes-si-now-assist-sec-incident.md) for more information.
Summarize a security incident	In the panel, select Summarize a record. The summary generated in the panel is identical to the one that you generate from a security incident record. Summaries generated by AI might miss key details. You might prefer to review the summary for accuracy and completeness before you proceed. See [Summarize a security incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/summarize-security-incident-now-assist-sec-incident.md) for more information.
Generate correlation insights	In the panel, select Generate correlation insights. Correlation insights from the panel to help you connect past events to the security incident you're working on. See [Exploring correlation insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/generating-insights-for-now-assist-for-security.md) and [Generate correlation insights in the ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/generate-correlation-insights-now-assist-for-security.md) for more information.