---
title: Security Incident Response conference call integration
description: The Security Incident Response Conference Call integration enables you to manage and initiate conference call and chat for analysts, managers and affected users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/security-incident-response/sir-conf-call-capability.html
release: australia
product: Security Incident Response
classification: security-incident-response
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [Configure, Security Incident Response Workspace, Security Incident Response, Enterprise security case management applications, Security Operations]
---

# Security Incident Response conference call integration

The Security Incident Response Conference Call integration enables you to manage and initiate conference call and chat for analysts, managers and affected users.

With Security Incident Response conference call feature, you can collaborate with customers and peer agents to resolve security incidents over a call. You can also collaborate using a group chat.

You can initiate conference calls using third-party communication channels such as Microsoft Teams, Cisco Webex or Zoom meetings. To collaborate using chat, use the Sidebar chat of the SIR application.

## Key features

The Security Incident Response call collaboration provides the following key features:

-   SIR Managers/analysts can initiate a Microsoft Teams, Cisco Webex, or Zoom conference call directly from the security incident.
-   SIR Managers/analysts can initiate a chat directly from the SIR application.
-   Invite additional participants to the call or chat.
-   View call recordings and chat details.
-   Send invites to participants through emails and Microsoft Teams chat.

-   **[Manage Conference Call users and groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/config-conference-call.md)**  
The Admin can configure conference call settings to display a predefined list of users and groups to add to a call.
-   **[Integrate SIR with third-party communication channels](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/integrate-comm-channels.md)**  
The SIR Conference Call integration with third-party communication channels such as Microsoft Teams, Zoom, and Cisco Webex, enables you to manage and initiate a call directly from a security incident.

**Parent Topic:**[Configuring SIR Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/security-incident-response/configuring-security-incident-response-workspace.md)

**Related topics**  


[Configuring ServiceNow Otto for Security Incident Response \(SIR\)]()

[Set up view of SIR Records]()

[Configure SI design time investigation]()

[SIR Workspace Related Records]()

[Define the new Risk Score Calculator Rules]()

[Configure Shift Handover]()

[Configure report templates in Security Incident Response]()

[On-Call scheduling in Security Incident Response]()

[Category management in Security Incident Response]()

[View and update Security Incident Response system properties]()

[Create quick filters for Security Incidents and Response Tasks lists]()

[Timeline in Security Incident Response Workspace]()