---
title: Create an inbound request
description: Unlike security incidents, inbound requests are generally of a lower priority. Requests for a lookup, scan, or a new badge are examples of inbound requests.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/security-incident-response/t\_CreateSecurityIncidentRequest.html
release: australia
product: Security Incident Response
classification: security-incident-response
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Managing security incidents and inbound requests, Security Incident Response, Enterprise security case management applications, Security Operations]
---

# Create an inbound request

Unlike security incidents, inbound requests are generally of a lower priority. Requests for a lookup, scan, or a new badge are examples of inbound requests.

## Before you begin

Roles required: sn\_si.basic role or higher

## Procedure

1.  Navigate to one of the Requests forms.

    For example, **All** > **Security Incident** > **Inbound Requests** > **Assigned to Me**.

2.  Click **New**.

3.  Fill in the fields on the form, as appropriate.

    |Field|Description|
    |-----|-----------|
    |Number|\[Read only\] The automatically generated security request number.|
    |Company|The requester company.|
    |Location|The CI location, if applicable. This field is pre-filled when the CI is selected.|
    |Configuration Item|The configuration item affected by the request.|
    |Priority|The priority of the request.|
    |Opened|\[Read only\] The date and time that the request was opened.|
    |State|The current state of the security request. Upon security request creation, this field defaults to **Draft**.|
    |Assignment group|The assignment group from which the assigned worker is selected.|
    |Assigned to|The individual assigned to perform the work.|
    |Short description|A brief description of the security request, which is visible to the requester.|
    |Description|The full description of the request, which is visible to the requester.|
    |Work notes|Work notes, which are visible to the requester.|

4.  When you have completed your entries, click **Submit**.

5.  If you must escalate the request to a security incident, click **Convert to Security Incident**.