---
title: Identify and escalate security issues in third-party software
description: You can view software vulnerabilities returned from third-party entries to determine remediation. Use this information to match the vulnerable software entries to a Software Asset Management discovery model.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/security-management/vulnerability-response/escalate-sec-issue-3rdparty.html
release: australia
product: Vulnerability Response
classification: vulnerability-response
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Refresh Vulnerability Response vulnerable items, Manage individual vulnerable items manually, Vulnerability Response remediation overview, Vulnerability Response, Unified Security Exposure Management, Security Operations]
---

# Identify and escalate security issues in third-party software

You can view software vulnerabilities returned from third-party entries to determine remediation. Use this information to match the vulnerable software entries to a Software Asset Management discovery model.

## Before you begin

Role required: sn\_vul.vulnerability\_write

Persona and granular roles are available to help you manage what users and groups can see and do in the Vulnerability Response application. For an initial assignment of the persona roles in Setup Assistant, see [Assign the Vulnerability Response persona roles using Setup Assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/vulnerability-response/vr-assign-personas_SA.md). For more information about managing granular roles, see [Manage persona and granular roles for Vulnerability Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/vulnerability-response/vr_manage_granular-roles.md).

## Procedure

1.  Navigate to **All** > **Vulnerability** > **Libraries** > **Third Party**.

    A list of vulnerable software downloaded is shown.

2.  Click a software record to view vulnerability information.

3.  Click the following related lists to get more information for identifying vulnerabilities.

<table id="choicetable_hgr_s3j_dt"><thead><tr><th align="left" id="d354740e115">

Related list

</th><th align="left" id="d354740e118">

Description

</th></tr></thead><tbody><tr><td id="d354740e124">

**__Vulnerable Items__**

</td><td>

Lists any vulnerable items, which consist of pairings of a potentially vulnerable configuration item and software. To get more information about a pairing, click the information icon \(\[Omitted image "i-icon.png"\] Alt text: Information icon\).**Note:** If software is removed, any associated vulnerable items are closed and removed from the **Vulnerable Items** related list.

</td></tr><tr><td id="d354740e148">

**__Vulnerability Entries__**

</td><td>

Lists vulnerability entries for the selected software record. Click a record to view its details.

</td></tr></tbody>
</table>    If vulnerabilities were identified and vulnerable items were created, you can [Resolve remediation tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/security-management/vulnerability-response/remediate-vuln-groups.md), as needed.