---
title: Configure ServiceNow Otto for Service Exchange
description: Configure the ServiceNow Otto for TMT application so that your agents can use the generative AI skills in CRM Workspace and in Core UI for service problem case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/service-exchange/se-sn-otto-config.html
release: australia
product: Service Exchange
classification: service-exchange
topic_type: concept
last_updated: "2026-10-06"
reading_time_minutes: 1
breadcrumb: [Configure for providers, Service Exchange for Providers, Service Exchange]
---

# Configure ServiceNow Otto for Service Exchange

Configure the ServiceNow Otto for TMT application so that your agents can use the generative AI skills in CRM Workspace and in Core UI for service problem case.