---
title: Using Service Exchange for providers
description: As a provider, learn how to use Service Exchange to submit requests from the service catalog, and track order fulfillment from your ServiceNow instances.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/service-exchange/service-bridge-v2-administer.html
release: australia
product: Service Exchange
classification: service-exchange
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Service Exchange for Providers, Service Exchange]
---

# Using Service Exchange for providers

As a provider, learn how to use Service Exchange to submit requests from the service catalog, and track order fulfillment from your ServiceNow® instances.

-   **[Register a consumer from the Provider Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/service-exchange/se-provider-center-onboarding.md)**  
Register a consumer instance from the **Connections** tab in the Provider Center to establish a Service Exchange connection between your instance and the consumer instance.
-   **[Register a Service Exchange consumer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/service-exchange/service-bridge-v2-onboarding.md)**  
Registering a new consumer in Service Exchange establishes an instance-to-instance integration between a provider and a consumer.
-   **[Fulfill a consumer request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/service-exchange/service-bridge-v2-proactive-customer-care-csp.md)**  
Service Exchange Remote Catalog items are ordered from the consumer's ServiceNow instance, and they create provider tasks in each instance. The provider's agent fulfills these provider tasks in their ServiceNow instance. The data in these tasks is synchronized between instances so that they both can track the progress.
-   **[Using the Scratchpad for Service Exchange tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/service-exchange/service-bridge-v2-scratchpad.md)**  
The Scratchpad feature facilitates exchange of additional data between provider and consumer instances while performing Service Exchange tasks.
-   **[Enable magic links](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/service-exchange/service-bridge-v2-magic-links.md)**  
Configure magic links to enable consumer users to access provider instance resources directly without manual authentication. Magic links streamline cross-instance navigation by automatically handling login credentials.
-   **[Update settings for authorized users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/service-exchange/service-bridge-v2-configure-settings.md)**  
As a provider, you can configure the settings for Authorized Users who have been created on the consumer's instance.
-   **[Adding or creating scripts to a remote record producer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/service-exchange/service-bridge-v2-add-scripts-to-rrp.md)**  
As a provider, you can perform more complex tasks and gain better control over catalog requests from consumers by using various scripts in a remote record producer \(RRP\). Consumers must approve all scripts to use the RRP.
-   **[Reestablish connection after a clone for a provider](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/service-exchange/service-bridge-v2-cloning-instances.md)**  
After you clone your instance, you must reestablish the connection between the provider and consumer instances.
-   **[Execute a scan suite as a provider](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/service-exchange/se-execute-scan-check.md)**  
Execute a scan suite to identify issues in your instance and review the scan results.